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Cluster head_Retail Branch banking_Sangrur Punjab

Cluster head_Retail Branch banking_Sangrur Punjab

V Konnect

7 - 12 years

13 - 16 Lacs

sangrur

Posted:11 hours ago| Platform:

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Skills Required

branch banking cluster head team management retail banking heading branch branch management retail branch banking team leading

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview:

The Cluster Head Emerging Branches will be responsible for leading and managing a cluster of newly established or developing branches. The role involves driving business growth across key retail banking products, ensuring profitability, building strong teams, and delivering superior customer experience.

Key Responsibilities:

1. Business Development & Growth

Drive growth in CASA, retail assets, third-party products, and fee income across all emerging branches.
Achieve cluster-level business and profitability targets through effective sales planning and monitoring.
Identify and develop new business opportunities in untapped or semi-urban markets.

2. Branch Operations & Compliance

Ensure adherence to regulatory, operational, and audit guidelines across all branches.
Maintain branch hygiene, service quality, and operational efficiency.
Implement best practices to enhance productivity and customer satisfaction.

3. People Management

Lead, mentor, and motivate Branch Managers and their teams to achieve business goals.
Drive performance culture through regular reviews, goal setting, and capability building.
Recruit, train, and retain high-performing teams suited for emerging market dynamics.

4. Customer Experience

Ensure superior customer service delivery and quick redressal of customer queries.
Promote digital adoption and enhance customer engagement through innovative banking solutions.

5. Market Development

Analyze local market trends and competitor activity to design effective go-to-market strategies.
Strengthen brand presence through local marketing and community engagement initiatives.

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