Job Description Position Senior Sales Executive Function General Trade Department Sales Base Location Ranchi Reporting to Regional Manager Created on date 06 May 2025 Created by Vikash Kumar Position Summary Position will be responsible for actively identifying, developing, and managing business relationships with distributors, dealers, retailers and customers to sell A.O Smiths residential products. The position will also be responsible for achieving sales targets by building rapport, understanding customer needs, presenting solutions, and negotiating with the trade partners. The position requires strong communication, market knowledge, and relationship-building skills to generate new business and maintain customer loyalty within a designated territory or market segment. Role & Responsibilities Lead generation and prospecting: Identifying potential customers through market research, networking, and outreach to generate new sales opportunities. Responsible for implementation of the sales strategies of the business line in the assigned territory. Meeting with dealers on a frequent basis and supporting them in the lead generation. In charge of implementing the business line's sales tactics in the designated territory through an effective secondary driven sales plan, the territory's sales target is met. Improve the quantitative and weighted distribution of market shares by enforcing the proper product mix and business partners selection in the designated territory Ensure that distributors, direct dealers, and retailers are appointed in the designated territory in accordance with the business plan. Target setting for channel partners and enabling them for profitable growth. Customer relationship building: Establishing and maintaining strong relationships with existing and potential clients through regular communication and personalized interactions. Builds and maintains solid customer relationships, understanding their needs and providing personalized sales and service solutions as the need be. Sales presentations and demonstrations: Presenting product features and benefits to channel partners, addressing their concerns, and demonstrating the product based on business needs. Train and educate dealers from time to time for on time customer solutions Handhold new business partners and provide them with all the necessary support to sustain and deliver. Market analysis and report generation: Staying updated on market trends, competitor activity, and customer needs to adapt sales strategies accordingly. Tracking sales performance, analyzing data, and providing accurate sales forecasts to management. Monitor the performance of your business partners on a regular basis, identify non-performers, and take corrective action. Analysis of lost customers - analyze channel attrition on a regular basis and take corrective action as needed. Maintain the monthly report as per business requirement Collaboration with other teams: Working closely with marketing, customer service, and product development teams to ensure aligned messaging and smooth customer experience. Qualification & Experience MBA from any college or university 2+ yrs of working experience in general trade channel Knowledge & Skills Expertise to deal with the specifiers Team Management Trade partner Management Coordination with multiple levels and cross functional teams. Communication and Presentation

Essential Functions/Responsibilities: • Meet CSAT & service delivery target as per organization YOY target. • Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. • Maintain Service Delivery operations for assigned region. • Dealers/ Distributors/ Customers visits. • Reviewing team performance on regular basis. • Regular Product & soft skill training for direct/ASP/DS team. • Development of service infrastructure for location. • ISO, ASP review & improvement actions. • Dealer defectives management as per organization policy. • Leading, managing & monitoring the performance ASP’S team to ensure efficiency • Monitoring of CRM on regular basis for smooth service operations and pending calls. • Responsible for claim settlement for all the ASP’s as per timeline. • Yearly revenue target as per yearly budget. • Monthly report as per business requirement. • Service expansion as required, ensure 100% service coverage. • Regular Quality feedback to support organization to have continuous improvement Preferred skills: Candidate should be strong in Team Management, Communication & Presentation Skills, experience in consumer durable services, customer handling skills and MS Office.

This is an Individual contributor role/ No team handling Role & Responsibilities Lead generation and prospecting: Identifying potential customers through market research, networking, and outreach to generate new sales opportunities. • Responsible for implementation of the sales strategies of the business line in the assigned territory. • Meeting with dealers on a frequent basis and supporting them in the lead generation. • In charge of implementing the business line's sales tactics in the designated territory through an effective secondary driven sales plan, the territory's sales target is met. • Improve the quantitative and weighted distribution of market shares by enforcing the proper product mix and business partners selection in the designated territory • Ensure that distributors, direct dealers, and retailers are appointed in the designated territory in accordance with the business plan. • Target setting for channel partners and enabling them for profitable growth. Customer relationship building: • Establishing and maintaining strong relationships with existing and potential clients through regular communication and personalized interactions. • Builds and maintains solid customer relationships, understanding their needs and providing personalized sales and service solutions as the need be. Sales presentations and demonstrations: • Presenting product features and benefits to channel partners, addressing their concerns, and demonstrating the product based on business needs. • Train and educate dealers from time to time for on time customer solutions • Handhold new business partners and provide them with all the necessary support to sustain and deliver. Market analysis and report generation: • Staying updated on market trends, competitor activity, and customer needs to adapt sales strategies accordingly. • Tracking sales performance, analyzing data, and providing accurate sales forecasts to management.

Job Description Position Senior Executive Service Function CRM Department Service Base Location Bengaluru Reporting to Manager - Service Created on date 20 Jan 2025 Created by Saneesh M Position Summary Position will be responsible for CRM Developments, Process Enhancements & Supports. The position will be responsible for CRM Training, Service SOP Developments, Call Centre Management & Training, Onboarding & Driving New Technologies for Service & Call Centre Operations, Service MIS & Data Analytics. Role & Responsibilities CRM Developments, Process Enhancements & Supports. • Evaluating & Understanding Market Changes of process adaptations. • ID Creations & Accessing or review of Users Access permissions & Corrections. • New Process Additions based on business demands. • Enhancement of CRM Process & Controls. • Knowledge of Salesforce Administration management. • Learn and know end to end Process and Train users New & Existing team. • Providing Support on all CRM Related technical issues. • Error Fixing and Workflow/trigger rule managements. • Training in CRM for Call Centre Users. • Develop and Build all Service-Related Process SOP’s. • Accountable for Data Governance and Security of Users. Managing the call centre operation • Plan & Forecast Call Centre Manpower requirement. • Close monitoring of call load & seasonal impacts and action on time. • Vendor & Cost Management for Call Centre Operation. • Performance monitoring of the call center and their SLA of Quality, AHT, CSAT & Training & Other Performance metrics etc. • Enhancement of Customer Experience and results at Call Centre. • Management & Monitoring all Out Bound Process at Call Centre. • Coach and mentor staff on product and services and customer service issues • Monitoring of CRM on a regular basis for smooth operations. • Identify training needs and create training programs for talent development. • Close watch on system changes/needs & supports. • All related technological supports. Onboarding & Driving New Technologies for Service & Call Centre Operations. • Development & Management of all new Service Technologies like Voice Bot, Chat Bot, Cloud Telephony etc. • Evaluating newly available technologies and exploring opportunities to enhance customer experience. • Integration of Support of existing & New Tools to Salesforce CRM. • Knowledge and implementation of Power BI Tool for Data Analytics. • Knowledge and implementation of Tableau Tool for Data Analytics. • Knowledge and implementation of SQL Queries & Big Data Management Tools. • Onboarding and SOP Creation for all new Toll Utilization & Implementation. • Social Media Tool Integrations to Monitor and support Customer Escalations. • Omni Channel Development for better and futuristic customer experience. • Development of Newer AI Tools and Process to System. Service MIS & Data Analytics. • All Post Sales related Data Understanding and Analytics. • Data Analysis and Visualization with Big Data Management tools. • Knowledge and experience in handling & developing Dashboard of Power BI tool. • Knowledge and experience in handling & developing Dashboard of Tableau. • Knowledge and Management of Data SQL Database, Use of Macros, Power SQL Queries. • Knowledge and advanced skills in use of Master Excel, Power Point etc. Collaborating with other departments • Works with other departments, such as sales and service, to align customer service strategies with overall business objectives • Builds and maintains solid customer relationships, understanding their needs and providing personalized service solutions • Supports in Data & Analytics as on when required. Qualification & Experience • Bachelor of Engineering • 2+ yrs of working experience in CRM or Salesforce Administration/ Call center management Knowledge & Skills • Team Management • Customer Management • Coordination with multiple levels and cross functional teams. • Communication and Presentation

Position Summary Position will be responsible for the financial operations of the plant focusing on accounting, budgeting, planning, financial analysis, cost management, compliances, reporting, financial risk, inventory reconciliation vendor and credit management. The incumbent will oversee the plant P&L, tracking performance against budget and forecast, ensure compliances with financial standards, while driving cost improvement and capital investment plans. The incumbent will be supporting related function/ category / business unit (i.e Manufacturing, Customer Development, Marketing, Supply Chain) to add value to the business. Role & Responsibilities Accounting: Overseeing accounting operations, including invoicing, accounts payable, accounts receivable, and general accounting Budgeting: Managing the plant's budgeting process, including forecasts, production plans, and capital investments Ensuring timely submission of plan / forecast/budget for plant functions Financial risk & analysis: Analysing financial data to prepare summaries and provide strategic recommendations Providing accurate financial reports to specific deadlines and the interpretation of such including variance analysis and cost control reporting and recommendations. Assessing and highlighting financial risk associated with business plans Cost management & Inventory: Driving cost improvements and identifying cost drivers Working with manufacturing and cross functional team for cost-reduction opportunities and continuous improvement Overseeing physical inventory counts and reconciliation Overseeing credit management to ensure timely collections and minimize credit risk Support teams in commercial project negotiations, contract evaluation etc Compliance: Ensuring compliance with financial standards, internal controls, and tax regulations Reviewing supplier/vendor contracts Liaising with auditors to ensure alignment with legal requirements regarding statutory statements Reporting: Preparing financial reports, including the plant's P&L and other MIS reports Define, identify and track appropriate metrics, KPIs and associated drivers to track performance of plant team Providing financial support for business initiatives, including investment appraisal and cost productivity Qualification & Experience • Incumbent must be CA / ICWAI or MBA with specialization in Finance • 5 8 yrs experience working in a plant finance role Knowledge & Skills • Good understanding of plant operations, Plant finance controlling and accounting standards • Plant business analysis and forecasting • Hands on experience of working on ERP platforms and business applications • Ability and drive to work independently and work in fast paced ambiguous environment • Ability to influence without authority • Excellent interpersonal skills with global mindset and ability to work with cross functional teams.

Essential Functions/Responsibilities: • In charge of implementing the business line's sales tactics in the designated territory. • Through an effective secondary driven sales plan, the territory's sales target is met. • Ownership of the secondary market's secondary sales. • Improve the quantitative and weighted distribution of market shares by enforcing the proper product mix and business partners selection in the designated territory. • Ensure that distributors, direct dealers, and retailers are appointed in the designated territory in accordance with the business plan. • Monitor the performance of your business partners on a regular basis, identify non-performers, and take corrective action. • Maintain positive relationships with major retailers by paying them visits on a frequent basis. • Ensure that new / targeted product launches are distributed to every possible retail store. • Handhold new business partners and offer them with all the resources they need to succeed. • Assist in the execution of partner sales orders and guarantee that invoicing and product deliveries are completed on time. • Analysis of lost customers - analyse channel attrition on a regular basis and take corrective action as needed. Preferred skills: Person should be strong in communication & presentation skills, experience in consumer durable services, customer handling skill and MS Office.

Please give a brief description of the duties and responsibilities for this job: Assist with Full Cycle Electronic development, from Concept to Hardware implementation and Revision/Modification, including Costing, Project Planning, and Project Supervision. Good Experience in PCB Schematic and Layout tool, Hands-on Exp in Altium is Mandatory. Might have worked at least with Two Microcontroller platform, Renesas or Microchip Platform is preferred. Create Product Specifications and Statements of Work based on Customer Requirements. Design and Develop Electronic Circuitry and Hardware along with test and Applications Software for Embedded Controls to meet regulatory Agency Safety Requirements. Sufficiently test all New Board Designs ensuring Total Performance and Product Success. Investigate Problems and Requirements of Projects and Develop plans for solutions. Analyse and recommend solutions to Circuit and Control issues and challenges. Document all Procedures for installation and maintenance for full Functionality. Assist with preparing BoM (bills of materials), Test Plans, Instructions, and Procedures. Research and select Components, Circuitry, and Topologies for Projects. Direct Schematic Captures and Printed Circuit Board Layout Processes for Electronic Designs. Participate in FMEA, DFMEA, and Design Reviews. Provide support to Production and Service Technicians as needed/able. List the skills and capabilities required of the person entering this position: Bachelors degree in electrical/Electronic Engineering, master’s in electrical/Electronic also preferred, not Mandatory Experience in Altium PCB design is preferred Proven successful experience in designing Hardware and Software for Embedded electronics controls using C/C++ is beneficial Exposure to Power Electronics and/or Power Supply Design is an Added Advantage Excellent Communication and Interpersonal skills Experience with Communications such as RS-485, Ethernet, and Wi-Fi Proficient Skills in MS Word, Excel, PowerPoint, and Outlook List the education level and/or certification and training requirements, as well as years of experience BE/BTech in Electronics/Electronics & Communication/Electrical & Electronics with min.10 years of Experience in Hardware Embedded Design and Development. Master’s in electrical/Electronic also preferred, not mandatory.

This is an Individual contributor role/ No team handling Role & Responsibilities Lead generation and prospecting: Identifying potential customers through market research, networking, and outreach to generate new sales opportunities. • Responsible for implementation of the sales strategies of the business line in the assigned territory. • Meeting with dealers on a frequent basis and supporting them in the lead generation. • In charge of implementing the business line's sales tactics in the designated territory through an effective secondary driven sales plan, the territory's sales target is met. • Improve the quantitative and weighted distribution of market shares by enforcing the proper product mix and business partners selection in the designated territory • Ensure that distributors, direct dealers, and retailers are appointed in the designated territory in accordance with the business plan. • Target setting for channel partners and enabling them for profitable growth. Customer relationship building: • Establishing and maintaining strong relationships with existing and potential clients through regular communication and personalized interactions. • Builds and maintains solid customer relationships, understanding their needs and providing personalized sales and service solutions as the need be. Sales presentations and demonstrations: • Presenting product features and benefits to channel partners, addressing their concerns, and demonstrating the product based on business needs. • Train and educate dealers from time to time for on time customer solutions • Handhold new business partners and provide them with all the necessary support to sustain and deliver. Market analysis and report generation: • Staying updated on market trends, competitor activity, and customer needs to adapt sales strategies accordingly. • Tracking sales performance, analyzing data, and providing accurate sales forecasts to management.

Position Summary Position will be responsible for actively identifying, developing, and managing business relationships with distributors, dealers, retailers and customers to sell A.O Smiths residential products. The position will also be responsible for achieving sales targets by building rapport, understanding customer needs, presenting solutions, and negotiating with the trade partners. The position requires strong communication, market knowledge, and relationship-building skills to generate new business and maintain customer loyalty within a designated territory or market segment. Role & Responsibilities Lead generation and prospecting: Identifying potential customers through market research, networking, and outreach to generate new sales opportunities. Responsible for implementation of the sales strategies of the business line in the assigned territory. Meeting with dealers on a frequent basis and supporting them in the lead generation. In charge of implementing the business line's sales tactics in the designated territory through an effective secondary driven sales plan, the territory's sales target is met. Improve the quantitative and weighted distribution of market shares by enforcing the proper product mix and business partners selection in the designated territory Ensure that distributors, direct dealers, and retailers are appointed in the designated territory in accordance with the business plan. Target setting for channel partners and enabling them for profitable growth. Customer relationship building: Establishing and maintaining strong relationships with existing and potential clients through regular communication and personalized interactions. Builds and maintains solid customer relationships, understanding their needs and providing personalized sales and service solutions as the need be. Sales presentations and demonstrations: Presenting product features and benefits to channel partners, addressing their concerns, and demonstrating the product based on business needs. Train and educate dealers from time to time for on time customer solutions Handhold new business partners and provide them with all the necessary support to sustain and deliver. Market analysis and report generation: Staying updated on market trends, competitor activity, and customer needs to adapt sales strategies accordingly. Tracking sales performance, analyzing data, and providing accurate sales forecasts to management. Monitor the performance of your business partners on a regular basis, identify non-performers, and take corrective action. Analysis of lost customers - analyze channel attrition on a regular basis and take corrective action as needed. Maintain the monthly report as per business requirement Collaboration with other teams: Working closely with marketing, customer service, and product development teams to ensure aligned messaging and smooth customer experience. Qualification & Experience MBA from any college or university 2+ yrs of working experience in general trade channel Knowledge & Skills Expertise to deal with the specifiers Team Management Trade partner Management Coordination with multiple levels and cross functional teams. Communication and Presentation

Essential Functions/Responsibilities: In charge of implementing the business line's sales tactics in the designated territory. Through an effective secondary driven sales plan, the territory's sales target is met. Ownership of the secondary market's secondary sales. Improve the quantitative and weighted distribution of market shares by enforcing the proper product mix and business partners selection in the designated territory. Ensure that distributors, direct dealers, and retailers are appointed in the designated territory in accordance with the business plan. Monitor the performance of your business partners on a regular basis, identify non-performers, and take corrective action. Maintain positive relationships with major retailers by paying them visits on a frequent basis. Ensure that new / targeted product launches are distributed to every possible retail store. Handhold new business partners and offer them with all the resources they need to succeed. Assist in the execution of partner sales orders and guarantee that invoicing and product deliveries are completed on time. Analysis of lost customers - analyse channel attrition on a regular basis and take corrective action as needed. Preferred skills: Person should be strong in communication & presentation skills, experience in consumer durable services, customer handling skill and MS Office.

Essential Functions/Responsibilities: • Meet CSAT & service delivery target as per organization YOY target. • Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources. • Maintain Service Delivery operations for assigned region. • Dealers/ Distributors/ Customers visits. • Reviewing team performance on regular basis. • Regular Product & soft skill training for direct/ASP/DS team. • Development of service infrastructure for location. • ISO, ASP review & improvement actions. • Dealer defectives management as per organization policy. • Leading, managing & monitoring the performance ASP’S team to ensure efficiency • Monitoring of CRM on regular basis for smooth service operations and pending calls. • Responsible for claim settlement for all the ASP’s as per timeline. • Yearly revenue target as per yearly budget. • Monthly report as per business requirement. • Service expansion as required, ensure 100% service coverage. • Regular Quality feedback to support organization to have continuous improvement Preferred skills: Candidate should be strong in Team Management, Communication & Presentation Skills, experience in consumer durable services, customer handling skills and MS Office.

Job Description Position Senior Sales Executive Function General Trade Department Sales Base Location Ranchi Reporting to Regional Manager Created on date 06 May 2025 Created by Vikash Kumar Position Summary Position will be responsible for actively identifying, developing, and managing business relationships with distributors, dealers, retailers and customers to sell A.O Smiths residential products. The position will also be responsible for achieving sales targets by building rapport, understanding customer needs, presenting solutions, and negotiating with the trade partners. The position requires strong communication, market knowledge, and relationship-building skills to generate new business and maintain customer loyalty within a designated territory or market segment. Role & Responsibilities Lead generation and prospecting: Identifying potential customers through market research, networking, and outreach to generate new sales opportunities. Responsible for implementation of the sales strategies of the business line in the assigned territory. Meeting with dealers on a frequent basis and supporting them in the lead generation. In charge of implementing the business line's sales tactics in the designated territory through an effective secondary driven sales plan, the territory's sales target is met. Improve the quantitative and weighted distribution of market shares by enforcing the proper product mix and business partners selection in the designated territory Ensure that distributors, direct dealers, and retailers are appointed in the designated territory in accordance with the business plan. Target setting for channel partners and enabling them for profitable growth. Customer relationship building: Establishing and maintaining strong relationships with existing and potential clients through regular communication and personalized interactions. Builds and maintains solid customer relationships, understanding their needs and providing personalized sales and service solutions as the need be. Sales presentations and demonstrations: Presenting product features and benefits to channel partners, addressing their concerns, and demonstrating the product based on business needs. Train and educate dealers from time to time for on time customer solutions Handhold new business partners and provide them with all the necessary support to sustain and deliver. Market analysis and report generation: Staying updated on market trends, competitor activity, and customer needs to adapt sales strategies accordingly. Tracking sales performance, analyzing data, and providing accurate sales forecasts to management. Monitor the performance of your business partners on a regular basis, identify non-performers, and take corrective action. Analysis of lost customers - analyze channel attrition on a regular basis and take corrective action as needed. Maintain the monthly report as per business requirement Collaboration with other teams: Working closely with marketing, customer service, and product development teams to ensure aligned messaging and smooth customer experience. Qualification & Experience MBA from any college or university 2+ yrs of working experience in general trade channel Knowledge & Skills Expertise to deal with the specifiers Team Management Trade partner Management Coordination with multiple levels and cross functional teams. Communication and Presentation

Executive / Asst. Manager - Finance: Job Description Essential Functions/Responsibilities: Ensuring compliance with US GAAP and IGAAP Support in timely closing of books of accounts for month and year Fixed Assets Accounting Support for Statutory, Internal, FCPA & Tax Audits Ensuring clean books of accounts/ preparation of schedule and follow up Posting of Journals /Accounting in Sage ERP ROC Compliance support MSME, DPT-3, Annual Return, XBRL etc Maintaining schedule of statutory payments Contribution in preparation of forecast and budget for certain departmental expenses. Desired characteristics Good understanding of the IGAAP and UGAAP Time Management Coordination with multiple levels and cross functional teams. Fluency in English Prior experience of working in a factory environment Educational Qualification: CA Inter/ Qualified, ICWAI Inter/ Qualified with 2-5 years of experience working on factory book closing activities, handling audits, month end reportings etc. Essential Functions/Responsibilities: Month end closing of books Maintaining clean balance sheet Standard MIS & Accounting for all transactions

Essential Functions/Responsibilities: • In charge of implementing the business line's sales tactics in the designated territory. • Through an effective secondary driven sales plan, the territory's sales target is met. • Ownership of the secondary market's secondary sales. • Improve the quantitative and weighted distribution of market shares by enforcing the proper product mix and business partners selection in the designated territory. • Ensure that distributors, direct dealers, and retailers are appointed in the designated territory in accordance with the business plan. • Monitor the performance of your business partners on a regular basis, identify non-performers, and take corrective action. • Maintain positive relationships with major retailers by paying them visits on a frequent basis. • Ensure that new / targeted product launches are distributed to every possible retail store. • Handhold new business partners and offer them with all the resources they need to succeed. • Assist in the execution of partner sales orders and guarantee that invoicing and product deliveries are completed on time. • Analysis of lost customers - analyse channel attrition on a regular basis and take corrective action as needed. Preferred skills: Person should be strong in communication & presentation skills, experience in consumer durable services, customer handling skill and MS Office.