Club Manager

1. Facility Management

• Oversee the maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.).
• Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades.
• Ensure all equipment is in working order and regularly serviced.
• Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols.

2. Club Operations

• Manage day-to-day club operations, including front desk, member services, and fitness staff.
• Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency.
• Track key performance indicators (KPIs) and implement strategies to achieve revenue and retention goals.
• Manage inventory and procurement for club supplies and consumables.

3. Staff Supervision & Development

• Recruit, train, and manage club staff including trainers, customer service, maintenance, and support staff.
• Schedule and supervise shifts to ensure proper staff coverage and performance.
• Foster a positive team environment and provide ongoing coaching and development opportunities.

4. Member Engagement & Customer Service

• Ensure a high standard of customer service and satisfaction across all touchpoints.
• Handle member complaints and concerns with professionalism and prompt resolution.
• Organize events, challenges, or member engagement initiatives to promote retention and community.

5. Budgeting & Financial Oversight

• Assist in preparing and managing club budgets and expenses.
• Monitor revenue streams (memberships, personal training, classes) and control operational costs.
• Generate and review operational reports and financial performance data.