Cloud Specialist 1

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

Currently we are looking for the position of Cloud Specialist 1 .We are accepting applications from Hyderabad and Kolkata location only as this is Work from Office job opportunity. ( NO HYBRID OR REMOTE ALLOWED)

• Must have a bachelor’s degree
• A minimum of 06 months - 3 years of experience working in Infrastructure Support or a NOC
• Basic Knowledge of Cloud technologies, SQL & CRM based applications
• Basic troubleshooting & analytical skills
• Basic Knowledge of various monitoring tools like SolarWinds, BMC etc.
• Basic Knowledge of ITIL
• Ability to multi-task and prioritize workload
• Good Oral & Written communication skills
• Adaptable to a 24/7 rotational shift model including night shifts
• Ability to adapt to continuously changing procedures and environment
• Customer handling experience preferred
• Freshers with Strong knowledge & certification will be preferred

• Application Layer Monitoring on Cloud
• Monitor infrastructure including (Servers, Applications & Services) and remediate issues
• Documentation, recording and updating incident details in ITSM tool.
• Ensure maximum possible service availability and performance.
• Manage escalations within SLAs defined in the team’s standard operating procedures.
• Coordination with stakeholders and third-party vendors.
• Support and Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
• Allocation of unresolved Incidents to appropriate support groups
• Monitoring & Tracking, reviewing the progress of an incident and keeping the user informed
• Manage requests / incidents assigned by Leads/Manager

Hyland’s Offering
We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce.

• Learning & Development- development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees.
• R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow.
• Work-life balance culture– flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
• Well-being- private medical healthcare, life insurance, gym reimbursement, constant wellbeing programs
• Community Engagement– Volunteer time off (12h/year).
• Diversity & Inclusion– employee resource groups, inclusion benefits and policies
• Niceties & Events– snacks and beverages, employee referral program, birthday, baby gifts, and employee programs