Clinical Sales Specialist

Location:

Experience:

1. The Strategic Mandate: You are the First Clinical Voice of Emoha

Your mission is to be the first, most trusted clinical point of contact for families seeking care. You are the expert who translates a family's concern and an elder's needs into a clear, compassionate, and effective home care plan. You will use your deep clinical judgment to conduct virtual assessments, building immediate trust and ensuring that we design and deploy the exact right care for every elderly person we serve. Your work is the foundation upon which our promise of quality and peace of mind is built.

2. Core Accountabilities & Measures of Success

Your performance is measured by the quality, accuracy, and effectiveness of the care plans you create and the trust you build with families.

Core Accountability

1. Clinical Assessment & Needs Analysis

• Conduct structured, empathetic, and thorough nursing assessments via video/tele-call for pre-qualified inbound leads. Use clinical expertise to accurately identify the elder's care requirements.

• Quality of Assessment Score (audited). Time to Complete Assessment.

2. Care Plan Architecture

• Based on your assessment, design a precise and appropriate home care solution, recommending the right mix of services (e.g., GDA, Nurse, medical equipment).

• Care Plan Accuracy Rate

  (% of plans matching actual needs upon physical validation).

  First Time Right %

  (minimal changes needed post-deployment).

3. Seamless Handover to Deployment Team

• Create clear, concise, and accurate documentation and provide a flawless verbal handover of the care plan to the Carer relationship team (CRT) for deployment.

• Handover Efficiency & Clarity Score

  (rated by CRT).

  Time from Assessment to Deployment.

4. Trust Building & Conversion

• Act as a compassionate advisor to families, clearly explaining your recommendations and building the confidence that leads them to choose Emoha for their loved one's care.

• Lead-to-Conversion Rate (%).

  Family Satisfaction Score

  (post-assessment).

Required Experience & Qualifications

1. Qualification:

   Must be a Registered Nurse with a degree in GNM or B.Sc. Nursing.

2. Experience:

   Fresher or a minimum of

   1 year of hands-on clinical experience in an acute care hospital setting

   (e.g., ICU, Medical-Surgical ward, Emergency Room). This is non-negotiable.

3. Skills:

• Excellent clinical assessment and critical thinking skills.
• Exceptional verbal communication and listening skills.

• High proficiency in English and at least one or more local dialects is a strong advantage.

• Comfortable and proficient with technology (video calls, computers, CRM systems).