Role & responsibilities Key Responsibilities Service Responsibilities Install, calibrate, and validate laboratory instruments at customer sites. Perform preventive and corrective maintenance. Troubleshoot hardware and software issues; coordinate repairs and replacements. Provide technical support and training to end users on equipment operation and maintenance. Maintain service records and prepare service reports. Sales Responsibilities Identify potential customers in assigned territory/segment. Promote and demonstrate lab equipment to researchers, lab managers, and procurement officers. Prepare quotations, respond to tenders, and follow up on leads and opportunities. Achieve sales targets and contribute to overall company revenue. Maintain CRM records and regularly update customer interaction logs.. Provide market intelligence and customer feedback to the product and marketing teams. Key Requirements Education Bachelors degree in Engineering (Electronics, Biomedical, Mechanical, or Instrumentation) or Science (Physics, Chemistry, Biotechnology, etc.). Experience 2 - 9 years in sales or service of lab equipment and ability to understand the lab workflow. Skills Strong technical aptitude for understanding and explaining lab instrumentation. Excellent verbal and written communication. Good organizational and time-management skills. Customer-oriented mindset with problem-solving skills. Willingness to travel frequently.

Position Summary The main purpose of this position is to grow the business in all key accounts under coverage by creating demand for the medical products through personal contacts with key users, influencers and through education. Principal Responsibilities Cover institution and customers (doctors, nurses, paramedics, retailers distributors) as defined Promote product range as peer norms. Build and maintain relationships with all customers through an effective contact program with users, influencers and procurement agents Handle all customer complaints satisfactorily. Gather market information on competitor activities, trends practices and communicate them in a timely manner to Sales Manager Hospital Sales and the concerned Marketing Managers. Ensure that orders generated from institutions are supplied on time and in full (quantity range). Identify market opportunities and communicate it to Sales Manager Hospital Sales and the concerned Marketing Manager Organize, conduct in service workshops and train users on Greiner products. Manage distributors / retailers on aspects of stock planning, claim settlement and pricing Ensure that collections are made as per agreed norms from institutions where Greiner makes direct supplies. Coordinate on a regular basis with other Medical System members on information sharing and communicating the same to relevant members in Greiner. Identify tender/rate contract opportunities on institutions under coverage and ensure timely communication to sales manager- Hospital Sales and make submissions or same in a timely and proper manner. Grow sales in area of influence by selecting and developing approved new accounts. Broadening the product range/volume in the existing customer base. Achieve targets as agreed with the Management. Maintain MIS in the agreed formats for Customer Profiling / Prospecting Must Call list updating / field reporting Secondary sales statement and monitoring Unique Knowledge Skills Persuasive Communication Skills Presentation and negotiation Skills Analytical Problem Solving Product Knowledge Solution selling approach Contacts External Doctors, Nurses, Paramedics Purchase Officers Retailers, Distributors, Hospital Suppliers Critical Challenges The key challenges in this position is to project Greiner or create an image of Greiner, as an organization promoting best medical practices in terms of education and retaining / growing key accounts. Problem Solving Decision Making