Clinic Manager

Job Title: Clinic Manager

Location: Health Chakra, Wanawadi,Pune

Job Summary

Health Chakra is looking for a responsible and proactive Clinic Manager to oversee daily clinic operations, manage the team, and ensure smooth functioning of administrative, financial, and patient-related processes.

Qualifications

• Minimum qualification: Graduation (any discipline)

• Relevant experience in clinic or healthcare administration preferred

Key Responsibilities

• Overall management of day-to-day clinic operations

• Team management, staff coordination, attendance, and discipline

• Hiring and onboarding of front desk, assistants, and support staff

• Basic accounting, billing oversight, expense tracking, and coordination with accounts team/CA

• Managing clinic sales targets, treatment conversions, and follow-ups

• Supporting marketing activities, patient engagement initiatives, and local promotions

• Ensuring SOPs, systems, and protocols of Health Chakra are followed

• Handling patient queries, escalations, and service quality

• Reporting clinic performance and updates to management

Key Performance Indicators (KPIs)

Operational KPIs

• Smooth daily clinic functioning with zero critical disruptions

• SOP compliance score (audits, checklists, documentation)

• Reduction in patient wait time and appointment delays

Team Management KPIs

• Staff attendance, punctuality, and discipline

• Staff retention and timely closure of open positions

• Training completion and adherence to assigned roles

• Team productivity and coordination

Financial & Accounting KPIs

• Accuracy in billing and daily cash/card/UPI reconciliation

• Timely expense tracking and reporting

• Control of operational costs within approved limits

• Zero unresolved financial discrepancies

Sales & Revenue KPIs

• Treatment acceptance and conversion rates

• Follow-up completion for pending treatments

• Monthly revenue targets and growth

• Reduction in missed or lost opportunities

Marketing & Patient Engagement KPIs

• Execution of planned marketing and local outreach activities

• Patient footfall growth and repeat visits

• Patient feedback and satisfaction scores

• Handling and closure of complaints within defined timelines

Reporting & Accountability KPIs

• Timely submission of daily, weekly, and monthly reports

• Data accuracy in MIS and dashboards

• Responsiveness to management instructions and reviews

Skills & Requirements

• Proven experience in team management and leadership

• Working knowledge of accounting and billing processes

• Experience in hiring, training, and staff supervision

• Understanding of marketing, sales, and patient conversion in a clinic setup

• Strong communication and interpersonal skills

• Fluency in English, Hindi, and Marathi

• Organized, accountable, and solution-oriented mindset

Working Hours

• 9:00 AM to 8:00 PM

Salary

• ₹25,000 – ₹30,000 per month (based on experience and suitability)

Reporting To

• Health Chakra, Wanawadi