Client Technical Onboarding - Associate

Join JPMorgan Chase as a Technical Implementation Specialist and play a pivotal role in Commercial Banking client onboarding. Collaborate with a global team to deliver innovative Treasury Services solutions and ensure a smooth client experience. Be part of a supportive culture that values excellence, inclusion, and your professional growth.

Job Summary

As a Technical Implementation Associate within the Commercial Banking Client Onboarding team, you will manage end-to-end Treasury Services implementations for clients. You will coordinate with internal partners and clients to deliver tailored solutions and ensure a seamless onboarding experience. Your role is essential in driving client satisfaction and supporting the strategic goals of Commercial Banking

Job Responsibilities:

• Serve as primary point of contact for technical onboarding and implementation contact responsible for a successful end-to-end client experience and satisfaction during Regional and/or Global Treasury Services implementations with Commercial Banking clients.
• Deliver Host-to-Host, and/or Host-to-Host Online and/or API Implementations for Commercial Banking clients which utilize SWIFT, and/or ISO XML, and/or Bank file and message formats.
• Be responsible primarily for regional client technical onboardings, with the aim to cover multi-entity, multi-jurisdiction product & service implementations.
• Manage client and internal partner expectations by establishing realistic timelines, deliverables and dependencies with the goal to achieve deal pipeline discipline and ensuring that all customer expectations are met.
• Use project management tools to drive the successful project outcomes, communicate status updates and document project scope, testing and systems setup, prioritizing tasks, resources and stakeholders across time zones.
• Maintain project documentation to meet quality assurance or quality control standards and in compliance with regulatory requirements.
• Empower for escalations when support is needed to remove obstacles to success.
• Be able to identify gaps in the client onboarding journey where we can do better, suggest options for a solution, and execute continuous improvement towards client excellence.

Required qualifications, capabilities and skills

• Bachelor’s Degree in Business, Science, Mathematics, Information Systems, Economics, or related disciplines.
• Minimum 5 years of work experience in implementation, servicing, technical support, or product roles, with client-facing experience.
• Proven capability of applying project management methodology to develop an implementation plan and execute in a dynamic client-facing environment.
• Demonstrate familiarity with technical standards used in the payments industry, such as ISO XML, API JSON, structural and delimited files.
• Ability to clearly communicate, partner, and influence - leading others to a common goal
• Track record of independent problem-solving within the technical and/or payments domain.
• Comfort in using technology such as Zoom, Teams, Outlook, and other collaboration tools to drive client discussions across time-zones.
• Possess a keen interest in evolving payments technologies and payment industry trends

Preferred qualifications, capabilities and skills:

• Minimum 2 years of project-related experience within Cash Management to deliver Host-to-Host, and/or Host-to-Host Online and/or API Implementations for Commercial Banking clients which utilize SWIFT, and/or ISO XML, and/or Bank file and message formats and which can include involvement with the client on scoping or solutioning aspects.
• Knowledge and experience with either (or both) ISO 20022 or EDI message formats used in the Cash Management / Treasury Services industry.
• Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences.
• Passion for delivering a consistent, stellar client and partner experience.
• Experience with ERP and TMS integrations into payments and reporting systems.
• Ability to map and document progress of information systems and data workflows.
• Comfortable with using AI-technologies with an innovative mindset.