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Client Support Specialist

Client Support Specialist

Siemens

1 - 6 years

4 - 8 Lacs

noida

Posted:1 month ago| Platform:

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Skills Required

customer service client servicing customer support client support client relationship project management client handling team management customer relationship team handling client management technical support team leading application support

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Job

The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.What will you do?

*Delivers legendary Client Support via phone, email and chat support to drive client retentions
Answers incoming client requests in a fast-paced environment.
Identifies and resolves non-routine technical problems for specific product suite by establishingtroubleshooting procedures to meet daily support requirements.

RequirementsWhat you need

Candidates must be able to work the following rotating shifts/Other shifts as assigned:

Weekday Shifts

7 AM to 3:30 PM IST
1 PM to 9:30 PM IST

Weekend Shifts

6AM to 2:30PM IST
2PM to 10:30PM IST
10PM to 6:30AM IST

Bachelor's degree or 1+ years of client service experience.
Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
Displays high energy and passion.
Demonstrates a strong work ethic and personal integrity.
Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
Works well in a team environment and interacts well with all levels of the organization.
Proven track record to develop and maintain strong clientrelationships.
Takes initiative forself-development and exhibits persistence in learning new processes.
Demonstrates excellent written, oral and listening communication skills.
Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
Able to complete all assigned duties with limited supervision and understands when to properly raisecross-departmentally or to management
Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.

What makes you stand out?

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic: Shows intense and eager enjoyment and interest
Standout Colleague: Works well as a member of a group
Thought Provoking: Capable of making others think deeply on a subject.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic: Shows intense and eager enjoyment and interest
Standout Colleague: Works well as a member of a group
Thought Provoking: Capable of making others think deeply on a subject.

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