Client Support

About OnGrid

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At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

Objective:

Roles & Responsibilities:

• Handle customer queries and support tickets raised through Freshdesk with accuracy and professionalism.
• Manage incoming calls via Exotel (IVR) and ensure prompt resolution of customer concerns.
• Maintain and update all relevant data on Google Sheets and internal systems with high attention to detail.
• Coordinate with internal teams (Product, Tech, Operations, etc.) to facilitate smooth and timely issue resolution.
• Prepare and share daily/weekly reports, highlighting key concerns, trends, and actionable insights.
• Assist customers throughout the registration, verification, and documentation processes as required.
• Ensure adherence to SLAs, quality benchmarks, and internal compliance guidelines.
• Provide end-to-end support to clients, ensuring a clear, professional, and positive experience at all touch points.

Requirements:

• ● 1-4 years of experience in Client Servicing/Customer Service
• ● Graduate in any specialisation
• ● Good knowledge of working on google sheets and Microsoft office.
• ● Problem-solving oriented attitude with professionalism.
• ● Strong multitasking, time management, and target achieving skills.
• ● Excellent communication and listening skills with good command of the English language (Both
• ● written and spoken).
• ● Ability to perform under pressure.

Inclusion at OnGrid

Inclusion is a core value at OnGrid, and we are committed to providing a meaningful and equitable interview experience for every candidate. If you require any accommodation or adjustment during the hiring process due to a disability or for any other reason, please reach out to your recruiting partner to make a request.

equal-opportunity employer