Client Support

1 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About OnGrid

500+ million checks

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.


Objective:


Roles & Responsibilities:

  • Handle customer queries and support tickets raised through Freshdesk with accuracy and professionalism.
  • Manage incoming calls via Exotel (IVR) and ensure prompt resolution of customer concerns.
  • Maintain and update all relevant data on Google Sheets and internal systems with high attention to detail.
  • Coordinate with internal teams (Product, Tech, Operations, etc.) to facilitate smooth and timely issue resolution.
  • Prepare and share daily/weekly reports, highlighting key concerns, trends, and actionable insights.
  • Assist customers throughout the registration, verification, and documentation processes as required.
  • Ensure adherence to SLAs, quality benchmarks, and internal compliance guidelines.
  • Provide end-to-end support to clients, ensuring a clear, professional, and positive experience at all touch points.

Requirements:

  • ● 1-4 years of experience in Client Servicing/Customer Service
  • ● Graduate in any specialisation
  • ● Good knowledge of working on google sheets and Microsoft office.
  • ● Problem-solving oriented attitude with professionalism.
  • ● Strong multitasking, time management, and target achieving skills.
  • ● Excellent communication and listening skills with good command of the English language (Both
  • ● written and spoken).
  • ● Ability to perform under pressure.


Inclusion at OnGrid

Inclusion is a core value at OnGrid, and we are committed to providing a meaningful and equitable interview experience for every candidate. If you require any accommodation or adjustment during the hiring process due to a disability or for any other reason, please reach out to your recruiting partner to make a request.


equal-opportunity employer

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