Client Support & Data Specialist

Location: Delhi, India
Employment Type: Full-Time
Department: Product Support
Reports To: Product Support Lead

Job Summary

We are looking for a proactive and detail-oriented Client Support & Application Data Specialist to join our Product Support team in Delhi. This role involves direct interaction with clients to resolve application-related issues and plays a critical part in updating and managing medical data within our platform. The ideal candidate will also support the deployment of new application features and updates, working closely with cross-functional teams to ensure smooth rollouts and exceptional client experience.

Key Responsibilities

Client Support

• Serve as the primary point of contact for client queries related to application use and troubleshooting.
• Deliver timely and effective solutions through visit, phone, email, or chat.
• Educate clients on system features, usage best practices, and updates.

Medical Data Management

• Update and maintain client medical records within the application with precision and confidentiality.
• Ensure all data handling complies with privacy regulations and internal data policies.
• Perform regular audits to ensure data quality, accuracy, and completeness.

Application Deployment Support

• Collaborate with product and technical teams during application rollouts and version updates.
• Assist in testing, rollout communications, and client onboarding during deployments.
• Capture client feedback during deployments to help improve future releases.

Cross-functional Collaboration

• Work closely with internal teams (Product, Engineering, QA, Compliance) to resolve escalated issues.
• Contribute to internal knowledge base, FAQs, and documentation to support both clients and internal teams.
• Maintain detailed records of client interactions, data changes, and deployment-related actions.

Qualifications & Skills

• 2+ years of experience in a customer-facing role, preferably within healthcare, SaaS, or tech environments.
• Strong understanding of data privacy standards and experience handling sensitive medical data.
• Excellent communication skills (verbal and written).
• Detail-oriented with strong organizational and multitasking abilities.
• Experience with CRM/ticketing systems and web-based tools.
• Familiarity with application deployment processes or software rollouts is a plus.

Education Qualifications

• Bachelor’s or Diploma degree in Life Sciences, Health Informatics, Computer Science, Information Technology, or a related field is required.
• A postgraduate qualification in a healthcare, technical, or data-related field is a plus.
• Certifications in healthcare data management, support systems, or relevant tools are advantageous.

Preferred Qualifications

• Background in healthcare, health tech, or working with clinical/medical data.
• Knowledge of medical terminology or health-related workflows.
• Experience working with cross-functional teams in a fast-paced environment.

Why Join Us

• Be a key part of a mission-driven team transforming how healthcare data is managed.
• Contribute directly to improving client outcomes and the performance of a critical application.
• Work in a collaborative and growing tech environment based in Delhi.

Job Type: Full-time

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Flexible schedule
• Health insurance

Application Question(s):

• Are you comfortable performing repetitive tasks like data entry and client follow-ups on a daily basis?

Experience:

• customer service: 2 years (Required)

Language:

• English and Hindi (Required)

Location:

• Delhi, Delhi (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person