Client Support & Data Specialist
Location: Delhi, India Employment Type: Full-Time Department: Product Support Reports To: Product Support Lead Job Summary We are looking for a proactive and detail-oriented Client Support & Application Data Specialist to join our Product Support team in Delhi. This role involves direct interaction with clients to resolve application-related issues and plays a critical part in updating and managing medical data within our platform. The ideal candidate will also support the deployment of new application features and updates, working closely with cross-functional teams to ensure smooth rollouts and exceptional client experience. Key Responsibilities Client Support Serve as the primary point of contact for client queries related to application use and troubleshooting. Deliver timely and effective solutions through visit, phone, email, or chat. Educate clients on system features, usage best practices, and updates. Medical Data Management Update and maintain client medical records within the application with precision and confidentiality. Ensure all data handling complies with privacy regulations and internal data policies. Perform regular audits to ensure data quality, accuracy, and completeness. Application Deployment Support Collaborate with product and technical teams during application rollouts and version updates. Assist in testing, rollout communications, and client onboarding during deployments. Capture client feedback during deployments to help improve future releases. Cross-functional Collaboration Work closely with internal teams (Product, Engineering, QA, Compliance) to resolve escalated issues. Contribute to internal knowledge base, FAQs, and documentation to support both clients and internal teams. Maintain detailed records of client interactions, data changes, and deployment-related actions. Qualifications & Skills 2+ years of experience in a customer-facing role, preferably within healthcare, SaaS, or tech environments. Strong understanding of data privacy standards and experience handling sensitive medical data. Excellent communication skills (verbal and written). Detail-oriented with strong organizational and multitasking abilities. Experience with CRM/ticketing systems and web-based tools. Familiarity with application deployment processes or software rollouts is a plus. Education Qualifications Bachelor’s or Diploma degree in Life Sciences, Health Informatics, Computer Science, Information Technology, or a related field is required. A postgraduate qualification in a healthcare, technical, or data-related field is a plus. Certifications in healthcare data management, support systems, or relevant tools are advantageous. Preferred Qualifications Background in healthcare, health tech, or working with clinical/medical data. Knowledge of medical terminology or health-related workflows. Experience working with cross-functional teams in a fast-paced environment. Why Join Us Be a key part of a mission-driven team transforming how healthcare data is managed. Contribute directly to improving client outcomes and the performance of a critical application. Work in a collaborative and growing tech environment based in Delhi. Job Type: Full-time Pay: ₹400,000.00 - ₹500,000.00 per year Benefits: Flexible schedule Health insurance Application Question(s): Are you comfortable performing repetitive tasks like data entry and client follow-ups on a daily basis? Experience: customer service: 2 years (Required) Language: English and Hindi (Required) Location: Delhi, Delhi (Required) Willingness to travel: 75% (Preferred) Work Location: In person
