Client Success Specialist

Location:

Experience:

About Company-

About the Role-

You will work closely with the CEO and collaborate with internal teams to ensure clients receive a smooth and high-quality experience.

Key Responsibilities

1.Client Interaction & Product Demonstration

• Conduct clear and structured web-based product demos for prospects and existing clients.
• Understand client requirements and demonstrate relevant product workflows.
• Support the CEO during high-priority client discussions.

2.Client Support & Issue Resolution

• Provide email and video-based support to international clients.
• Troubleshoot product-related issues and coordinate with internal teams for quick resolution.
• Maintain timely follow-ups and ensure a high-quality support experience.

3.Client Onboarding & Training

• Guide new clients through onboarding, setup, and product training.
• Ensure clients understand key features and best practices.
• Share product updates or new feature releases when required.

4.Internal Collaboration

• Work with Product, Technology, and Management teams based on client needs and feedback.
• Highlight common issues or feature requests to help improve the product.
• Assist with pricing discussions, renewal coordination, contract extensions, and invoicing as required.

Requirements

• 1–4 years of experience in Client Success / Product Support / Client Servicing in a B2B or SaaS environment.
• Excellent verbal and written communication skills, suitable for international clients.
• Strong proactive attitude, ownership mindset, and attention to detail.
• Ability to understand product workflows and explain them in a simple, professional manner.
• Flexible to work extra hours occasionally based on international client availability.
• Comfortable handling multiple responsibilities in a fast-moving environment.

Perks

• High ownership role with real growth opportunities.
• Supportive and collaborative team.
• 5 day work model.
• Quarterly recognition programs and yearly outings.
• Work alongside an experienced SaaS team with global clientele.