Client Success Specialist

About Lamppost Digital

Lamppost Digital is a new-age digital marketing, technology, and automation agency based in Trichy. We work with startups, small businesses, and growing brands to help them build visibility, streamline operations, and grow through digital.

We are looking for a Client Success Specialist who will be the bridge between our clients, internal team, and vendors – ensuring smooth communication, timely delivery, and happy clients.

Role Overview

This role is ideal for someone who loves communication, coordination, and organisation. You will handle day-to-day client communication, basic admin and vendor coordination, and support the team in ensuring that client requirements are met on time.

Over 2–3 years, this role is designed to grow into a Key Accounts / Client Relationship Manager position.

Key Responsibilities

Client Communication & Coordination

• Act as the primary point of contact for clients for routine communication.
• Collect client requirements, clarify doubts, and share them clearly with the internal team.
• Follow up with clients for approvals, feedback, content, and pending information.
• Maintain a professional, warm, and clear communication tone in all emails, messages, and calls.

Project & Internal Coordination

• Coordinate with the design, digital marketing, and tech teams to ensure client tasks are executed as per plan.
• Track the status of ongoing tasks and update clients on progress wherever required.
• Help schedule review calls/meetings and share minutes of meetings (MoMs) with action points.

Invoice & Vendor Management

• Coordinate with accounts/admin for raising invoices and share them with clients on time.
• Follow up for payments politely and professionally, as per the company process.
• Coordinate with external vendors (printers, freelancers, etc.) for quotes, approvals, timelines, and deliveries.

Admin & Documentation

• Maintain basic documentation related to clients, invoices, and project status.
• Help with internal admin tasks related to client operations and office coordination.
• Keep records updated in internal trackers / tools as guided by the management.

Who Can Apply

• Female Candidates Only

We welcome:

• Freshers
• Career re-starters (those who are restarting after a break)
• Candidates from any degree / diploma background

If you are someone who wants to grow in client-facing and coordination roles in a digital agency, this role is for you.

Must-Have Skills & Requirements

• Basic graduation / diploma (any stream).
• Strong communication skills in English and Tamil (spoken and written).
• Good email writing skills and clarity in written communication.
• Comfortable handling multiple clients and tasks in a structured way.
• Basic understanding of MS Office / Google Sheets / Google Docs.
• Willingness to learn about digital marketing and agency workflows.
• Professional attitude, reliability, and ownership mindset.

Work Timings & Structure

• Working Days:
• Monday to Friday – Regular working days
• Alternate Saturdays – Working days (may include reviews, planning & training sessions)
• Office Timings: 9:00 a.m. to 5:30 p.m.
• Work Mode: On-site at Lamppost Digital, Trichy

Probation, Tenure & Growth

• Probation Period: 1 month (mandatory).
• Upon successful completion of probation, the candidate will be confirmed as a full-time employee.
• We are looking for someone who can commit for at least 2–3 years, with opportunities for:
• Year-on-year performance-based appraisals
• Growth towards Client Relationship Manager / Key Accounts Manager roles over time.

What You’ll Gain

• Hands-on exposure to working with multiple brands and projects.
• Deep understanding of how a digital agency operates.
• Training and guidance from leadership in communication, client handling, and process management.
• A supportive environment for women and career re-starters who want to rebuild or grow their careers.

How to Apply

Send us:

• Your resume
• A short note on why you’d like to work in a client success role

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Ability to commute/relocate:

• Tiruchchirappalli, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person