Client Success & Revenue Operations Specialist

About Amber (https://amberstudent.com) Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital. If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing! Responsibilities: • Building and maintaining relationships with the Reconciliation team of International Student Accommodation Property Managers, Internal KAM/Business Development Team, and Data Entry Team. • Setting up the reconciliations/invoicing processes with the Student Accommodation Property Managers. • Meeting the monthly collections numbers/targets. • Dispute Management between internal and external stakeholders related to bookings, invoicing, and payment collections issues • Drive process improvement projects to enhance the efficiency of operations. • Derive meaningful insights from raw data using basic excel formulas. • Effective/professional communication through calls/emails with the International Student Accommodation Property Managers in USA, UK, and Australia. • Explore and integrate new technologies and methodologies to continually enhance revenue management capabilities. Requirements: • Excellent written and oral communication skills • Good proficiency in MS Excel (vlookup, Sumifs, Countifs, Pivot, etc) • Attention to detail and should work with great accuracy. What will you get from Amber: • Work with softwares such as Zoho Invoice, Tableau, Freshdesk, Notion. • Fast-paced growth (can skip intermediate levels) • Total freedom and authority (everything under you, just get the job done!) • Open and Inclusive Environment Show more Show less