Client Success & Project Delivery Manager

Job Summary:

Client Success & Project Delivery Manager

Key Responsibilities:

• Client Onboarding & Requirement Gathering:

  Engage with clients post-project sign-off to deeply understand their business goals. Translate these goals into clear and comprehensive Business Requirement Documents (BRDs) and technical user stories.

• Project Lifecycle Management:

  Take full ownership of the project plan. Define scope, manage timelines, allocate resources, and coordinate with design and development teams to ensure milestones are met.

• Technical Liaison:

  Effectively communicate client needs to the development team and translate technical concepts back to non-technical clients, ensuring alignment and managing expectations.

• Client Communication:

  Serve as the single point of contact for clients throughout the project lifecycle. Provide proactive, regular updates, facilitate feedback sessions, and manage all project-related communication.

• Quality Assurance & Go-Live:

  Perform User Acceptance Testing (UAT) and coordinate with the QA team to ensure the final product is bug-free, meets all requirements, and goes live smoothly.

• Post-Launch Success & Upselling:

  Maintain strong post-launch relationships to ensure client satisfaction, drive product adoption, and proactively identify opportunities for new features, support packages, or additional projects.

Qualifications & Skills:

• Experience:

  1-3 years of proven experience in a role such as Project Management and Client Success, specifically within a software development or tech company.

• Technical Acumen:

  Strong ability to work effectively with design (UI/UX) and development (front-end, back-end) teams. Familiarity with Agile/Scrum methodologies is mandatory.

• Software Project Expertise:

  Demonstrable experience managing the full lifecycle of software or web application projects (SDLC), from initial discovery and requirements gathering to deployment and post-launch support.

• Communication:

  Exceptional written and verbal communication skills, with the ability to articulate complex ideas clearly and manage client expectations effectively.

• Documentation:

  Proficiency in creating clear, structured documentation, including BRDs, project plans, and status reports.

• Proactive Mindset:

  A strategic thinker with a keen eye for identifying and pursuing upsell opportunities that provide additional value to the client.

• Tools:

  Experience with project management software like Jira, Asana, or similar tools is a strong plus.

What We Offer:

• A competitive salary.
• A fully remote, work-from-home position.
• Flexible working hours.
• The opportunity to work with cutting-edge AI technology and enterprise solutions.
• A vibrant, innovative, and collaborative work culture.
• Opportunities for continuous learning, professional growth, and career development.