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Hireginie
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Client Success Manager – AI Bots / Automation

Client Success Manager – AI Bots / Automation

Hireginie

3 years

0 Lacs

Noida Uttar Pradesh India

Posted:2 weeks ago| Platform:

Apply

Skills Required

ai automation engineering support chat drive efficiency discovery compliance design test data finance coordination billing zendesk management risk cutting

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:

Educational Qualification:

About the Company:

Role Overview:

own the end-to-end deployment

Key Responsibilities:

Lead discovery sessions to understand client goals, compliance needs & success metrics
Design and document AI agent blueprints (conversation flows, prompts, fallback logic)
Coordinate with product, engineering, and ops teams to
configure, test, and launch AI agents
Integrate AI agents with CRMs, telephony, and data tools via
APIs/webhooks
Own UAT, feedback collection, and go-live sign-off
Track KPIs like CSAT & containment, and
continuously optimize
agent performance
Collaborate with Sales to upsell/cross-sell and expand client revenue
Provide regular business reviews and ensure proactive client success
Support finance coordination for billing and commercial activities

Who You Are:

3+ years in
AI implementation
(voice/chat agents, NLP platforms)
Strong experience integrating with
CRMs/ticketing platforms
(e.g., Zendesk, Freshdesk)
Comfortable working with
web tech and APIs
Skilled in
project management, stakeholder communication
, and risk mitigation
A data-driven thinker with
executive-level communication
Not just an implementer—you
treat go-live as Day 1
, always looking to iterate and improve

What’s in It for You:

Work at the cutting edge of AI + customer experience
Collaborate with high-growth clients across industries
Shape the future of voice & chat agent delivery
Opportunity to drive
MRR growth
through smart upselling
Join a fast-paced, innovation-led culture with real ownership

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