Client Success Executive

About CredenceSoft:

BookOne (Property Management System)

Job Summary:

Client Success Executive

training, and troubleshooting of our tech products. Client visits required within or outside the city, but only as per client and company requirements.

Key Responsibilities

·       Assist clients with product setup, onboarding, and training, both online and offline.

·       Provide on-site or remote support based on specific client requirements.

·       Conduct client visits as per company directives.

·       Collaborate with internal technical and product teams to ensure timely resolution of client issues.

·       Maintain detailed and accurate records of service activities, issues resolved, and client feedback.

·       Educate clients on new product features, updates, and best practices to maximize platform usage.

Training & Travel:

·       Comprehensive training will be provided on all company products and client interaction protocols.

·       Candidates must be open to travel.

·       All travel expenses will be reimbursed as per company policy.

·       Candidates should be open to working in rotational shifts, including Sundays. Compensation will be provided for any Sunday shifts worked, in accordance with company policy.

Qualifications & Skills:

·       Bachelor’s degree in any discipline (Hospitality/IT/Business preferred).

·       1–2 years of experience in service support or client-facing roles preferred; freshers with strong communication skills may also apply.

·       Excellent interpersonal and problem-solving abilities.

·       Proficiency in MS Office and a comfort level with using tech platforms.