Client Success Executive

About Ascend HSI

Ascend HSI is a US-based global advisory and consulting firm focused on delivering high-impact solutions in Immigration services, legal-tech, business advisory. We partner with clients and organizations to create transformative outcomes, leveraging innovation, technology, and deep domain expertise. Ascend is an organization that specializes in providing visa services to individuals in the 3 key areas of consulting expertise as follows:

1) EB1A Visa (Employment-based, first-preference visa available to non-U.S. citizens with extraordinary ability).

2) EB2NIW Visa (Employment-based visa that allows foreign nationals with Exceptional Ability).

3) O1A Visa (Non-immigrant type of visa to foreign nationals who have exceptional abilities or achievements in their field).

We offer services related to visas and help clients understand the specific requirements, documentation and procedures for obtaining the desired visa. We begin with initial consultations, assessments and documentation. Finally we assist in filling out and submitting visa applications.

Overview :

We are currently seeking a Client Success Executive to join our organization.

JOB TITLE: Client Success Executive

Training period : 2 month

Location: Fully Remote work ( From India only)

Probationary period : 6 Months

Terms of employment: Full time Employment

Salary: Will be disclosed in the mail

Job Description:

 Building and Maintaining the Relationship as the primary point of contact for assigned clients.

• Guide new clients through the onboarding process and conduct demonstrations to build the profile.

• Identify the client's challenges and provide trust to ensure client satisfaction.

• Propose the services to drive growth for both the client and the company.

• Handle the clients issues and address their concerns and provide timely resolutions efficiently.

• Work closely with internal teams and support to align strategies with client needs.

• Prepare and present reports on client success outcomes. 

• Ensure clients are using the advice Offered to enhance their profile.

• Stay updated with industry trends and competitor activities. Share relevant insights with clients to provide added value.

• should have Strong communication and interpersonal skills, Problem-solving abilities, Organizational skills to handle multiple clients simultaneously.

• Must maintain the confidentiality of client information.

Qualifications:

Bachelor’s degree in business, marketing, communication, or a related field. 

    • Freshers or experienced (up to 2 years) in customer success, account management, or a similar client-facing role. 

    • Ability to develop strategic plans for account growth and client satisfaction.   

    • Adhere to the highest ethical and professional standards. They should be familiar with the rules of professional responsibility and maintain client confidentiality.

    • Proficient in processing software (such as MS Word, MS Excel) and Google workspaces (Drives, Docs,Sheets and slides).

    • Freshers or experienced with strong communication and interpersonal skills are considered.

    • Problem-solving and negotiation abilities.    

• Ability to build and analyze client data to suggest improvements.