Client Success Operations Manager

About Ascend HSI

Ascend HSI is a US-based global advisory and consulting firm focused on delivering high-impact solutions in Immigration services, legal-tech, business advisory. We partner with clients and organizations to create transformative outcomes, leveraging innovation, technology, and deep domain expertise. Ascend is an organization that specializes in providing visa services to individuals in the 3 key areas of consulting expertise as follows:

1) EB1A Visa (Employment-based, first-preference visa available to non-U.S. citizens with extraordinary ability).

2) EB2NIW Visa (Employment-based visa that allows foreign nationals with Exceptional Ability).

3) O1A Visa (Non-immigrant type of visa to foreign nationals who have exceptional abilities or achievements in their field).

We offer services related to visas and help clients understand the specific requirements, documentation and procedures for obtaining the desired visa. We begin with initial consultations, assessments and documentation. Finally we assist in filling out and submitting visa applications.

Overview :

We are currently seeking an Client Success Operations Manager to join our organization.

JOB TITLE: Client Success Operations Manager

Training period : 2 month

Location: Fully Remote work ( From India only)

Probationary period : 6 Months

Terms of employment: Full time Employment

Salary: Rs 80,000/- per month

Key Responsibilities

• Drive client success strategy implementation, optimize onboarding, renewal, and retention workflows.
• Build and maintain dashboards tracking metrics like churn, retention, upsell, and client health.
• Champion automation of client success processes and champion CS tool adoption.
• Align operations with Sales, Product, Finance, and Support to ensure seamless client delivery.
• Train and support client-facing teams; ensure the client’s voice influences product decisions.

Qualifications

• Bachelor’s in Business/Operations (MBA preferred).
• 3 years of experience in Client Success, Operations, or related roles.
• Strong knowledge of client lifecycle management & success metrics.
• Proficiency in CRM/CSM tools (Salesforce, Gainsight, HubSpot, etc.).
• Excellent analytical, problem-solving, communication, and cross-functional collaboration skills.