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Ascend

4 Job openings at Ascend
Client Success Executive

India

2 years

Not disclosed

Remote

Full Time

We are currently seeking 1 Full time Client Success Executive to join our organization. Overview : JOB TITLE: Client Success Executive Training period : 2 months Probationary period : 6 Months Location: Fully Remote work Laptop : Use your personal Laptop Salary: 3.5 to 4.4 LPA Working days: Monday to Friday Work Timings: IST 4 pm to 12 am Qualifications : The candidate must have a Common qualifications & skills and must be Bachelor’s degree in business, marketing, communication, or a related field. Freshers or experienced (up to 2 years) in customer success, account management, or a similar client-facing role. Ability to develop strategic plans for account growth and client satisfaction. Adhere to the highest ethical and professional standards. They should be familiar with the rules of professional responsibility and maintain client confidentiality. Proficient in processing software (such as MS Word, MS Excel) and Google workspaces (Drives, Docs, Sheets and slides). Freshers or experienced with strong communication and interpersonal skills are considered. Problem-solving and negotiation abilities. Ability to build and analyze client data to suggest improvements. Job roles and Responsibilities : Building and Maintaining the Relationship as the primary point of contact for assigned clients. Guide new clients through the onboarding process and conduct demonstrations to build the profile. Identify the client's challenges and provide trust to ensure client satisfaction. Propose the services to drive growth for both the client and the company. Handle the clients issues and address their concerns and provide timely resolutions efficiently. Work closely with internal teams and support to align strategies with client needs. Prepare and present reports on client success outcomes. Ensure clients are using the advice Offered to enhance their profile. Stay updated with industry trends and competitor activities. Share relevant insights with clients to provide added value. Should have Strong communication and interpersonal skills, Problem-solving abilities, Organizational skills to handle multiple clients simultaneously. Must maintain the confidentiality of client information. Show more Show less

Client Success Executive (Trainee)

India

0 years

Not disclosed

Remote

Internship

We are currently seeking a Trainee Client Success Executive to join our organization. Overview: JOB TITLE: Trainee Client Success Executive Training period : 2 months Probationary period : 6 Months Location: Fully Remote work Laptop : Use your personal Laptop Salary: 19K INR monthly during training and 3.5 to 4.4 LPA after transition Working days: Monday to Friday Work Timings: IST 4 pm to 12 am Qualifications : The candidate must have a Common qualifications & skills and must be Bachelor’s degree in business, marketing, communication, or a related field. Freshers in customer success, account management, or a similar client-facing role. Ability to develop strategic plans for account growth and client satisfaction. Adhere to the highest ethical and professional standards. They should be familiar with the rules of professional responsibility and maintain client confidentiality. Proficient in processing software (such as MS Word, MS Excel) and Google workspaces (Drives, Docs, Sheets and slides). Freshers or experienced with strong communication and interpersonal skills are considered. Problem-solving and negotiation abilities. Ability to build and analyze client data to suggest improvements. Job roles and Responsibilities : Building and Maintaining the Relationship as the primary point of contact for assigned clients. Guide new clients through the onboarding process and conduct demonstrations to build the profile. Identify the client's challenges and provide trust to ensure client satisfaction. Propose the services to drive growth for both the client and the company. Handle the clients issues and address their concerns and provide timely resolutions efficiently. Work closely with internal teams and support to align strategies with client needs. Prepare and present reports on client success outcomes. Ensure clients are using the advice Offered to enhance their profile. Stay updated with industry trends and competitor activities. Share relevant insights with clients to provide added value. Should have Strong communication and interpersonal skills, Problem-solving abilities, Organizational skills to handle multiple clients simultaneously. Must maintain the confidentiality of client information. Show more Show less

Client Success Executive (Trainee)

India

0 years

Not disclosed

Remote

Internship

We are currently seeking a Trainee Client Success Executive to join our organization. Overview: JOB TITLE: Trainee Client Success Executive Training period : 2 months Probationary period : 6 Months Location: Fully Remote work Laptop : Use your personal Laptop Salary: 19K INR monthly during training and 3.5 to 4.4 LPA after transition Working days: Monday to Friday Work Timings: IST 4 pm to 12 am Qualifications: The candidate must have a Common qualifications & skills and must be Bachelor’s degree in business, marketing, communication, or a related field. Freshers in customer success, account management, or a similar client-facing role. Ability to develop strategic plans for account growth and client satisfaction. Adhere to the highest ethical and professional standards. They should be familiar with the rules of professional responsibility and maintain client confidentiality. Proficient in processing software (such as MS Word, MS Excel) and Google workspaces (Drives, Docs, Sheets and slides). Freshers or experienced with strong communication and interpersonal skills are considered. Problem-solving and negotiation abilities. Ability to build and analyze client data to suggest improvements. Job roles and Responsibilities : Building and Maintaining the Relationship as the primary point of contact for assigned clients. Guide new clients through the onboarding process and conduct demonstrations to build the profile. Identify the client's challenges and provide trust to ensure client satisfaction. Propose the services to drive growth for both the client and the company. Handle the clients issues and address their concerns and provide timely resolutions efficiently. Work closely with internal teams and support to align strategies with client needs. Prepare and present reports on client success outcomes. Ensure clients are using the advice Offered to enhance their profile. Stay updated with industry trends and competitor activities. Share relevant insights with clients to provide added value. Should have Strong communication and interpersonal skills, Problem-solving abilities, Organizational skills to handle multiple clients simultaneously. Must maintain the confidentiality of client information. Show more Show less

Customer Operation Specialist Subject Matter Expert

chandigarh

3 - 7 years

INR Not disclosed

On-site

Full Time

Ascend is revolutionizing the regional truckload sector by capitalizing on technology, establishing density, and presenting driver-friendly routes and policies to become the preferred carrier for shippers seeking high performance and flexibility at competitive rates. Simultaneously, we aim to be the employer of choice for drivers who aspire for a better work-life balance. As a Customer Operations Specialist Subject Matter Expert (SME) at our organization, your primary responsibility will be to oversee the planning board entirely, ensuring that loads are scheduled and coded accurately in the Software. You will be tasked with delegating responsibilities to team members and overseeing all scheduling aspects. Success in this role hinges on your understanding of scheduling, rescheduling, transit time in Logistics, and your ability to address delays effectively. Moreover, you must be capable of training new team members and serve as an expert in all subjects and parameters within the Customer Operations department. **Job Requirements:** - Graduation required. - Good English communication skills. - Strong zeal to learn and work in a fast-paced and energetic environment. - Ability to manage work effectively under pressure. - Geographic awareness about the USA. - Basic computer and MS Office skills. **Job Responsibilities:** - Communicate with shippers and receivers regarding delays or changes. - Obtain updates, including pick-up/delivery times. - Audit loads to ensure proper coding. - Confirm check-in/check-out times as requested by CSR. - Update information in the software system. - Collaborate across all regions. - Escalate any delays during pickups/deliveries to KAMs and CSRs through appropriate channels. - Engage with shippers and CSRs to address issues and provide solutions. - Monitor the complete planning board to ensure timely load assignments. - Revert loads to reschedule status if not picked up. - Provide KAM with reports on loads under 48-hour scheduling compliance status. **Qualifications:** - Minimum of 3 years of logistics or operational experience. **Knowledge, Skills, and Traits:** - Proficiency in Microsoft Word, Excel, and PowerPoint. - Ability to identify the root cause of organizational problems and devise alternative solutions in the best interest of the business. - Flexibility to adapt as required. - Familiarity with effective influencing tactics and strategies. - Basic skills in assessing customer needs and offering solutions. - Strong written and verbal communication skills. - Eagerness to learn from others and retain information efficiently. **Education, Certifications, & License Requirements:** - High School Diploma or Graduate. **Benefits:** - Medical, Dental, Vision - available from the 1st of the month after hire. - 401(k) - 5% match. - Employee Assistance Benefit. - Enhanced Benefits (STD, LTD, Critical Care). - Paid Holidays. - Paid Time Off.,

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