Client Success Executive

Job Description:

As a Client Success Executive, you will play a key role in driving the growth of our company. You will be responsible for identifying new business opportunities, nurturing client relationships, and executing strategic plans that align with company objectives.

You will also serve as a bridge between potential clients and our services, focusing on assessing client needs, presenting SEO and PPC strategies, and supporting the pre-sales process. Your primary client base will include Digital Marketing Agencies, SEO Agencies, and PPC Agencies.

Key Responsibilities:

• Identify and target potential clients in various industries, especially digital agencies.
• Develop and implement strategies to acquire new clients and explore new markets.
• Conduct thorough due diligence and lead qualification using online research (websites, social media, LinkedIn, etc.).
• Evaluate agencies based on size, services, experience, pricing, focus industry, and technical expertise.
• Present and promote the company’s digital marketing services with a focus on SEO and PPC.
• Build and maintain strong, long-term relationships with existing and prospective clients.
• Deliver professional presentations, demos, and pitches tailored to each client.
• Handle client objections and provide clear, value-driven answers.
• Build trust through consistent, value-based communication.
• Collect and analyze client feedback to enhance service offerings.
• Facilitate smooth transitions from sales to service delivery teams.
• Stay current on industry trends, particularly in SEO and PPC.
• Use research to inform sales strategy and improve client targeting.

Qualifications:

• Any Bachelor's Degree.
• Proven experience in sales, business development, or client success, preferably in digital marketing.
• Strong understanding of SEO, PPC, and digital marketing principles.
• Excellent verbal and written communication skills.
• Strong presentation, negotiation, and organizational skills.
• Ability to work independently and collaborate with internal teams.

Key Skills:

• Communication and Presentation
• SEO & PPC Strategy Development
• Strategic Planning and Execution
• Market Research and Analysis
• Lead Qualification and Outreach
• Proposal Development
• Client Relationship Management
• Analytical Thinking and Problem-Solving

Preference will be given to candidates from Nagercoil or nearby locations.

Salary

Competitive and commensurate with experience.

To Apply

Send your updated resume to career@whitelake.in

Job Type: Full-time

Work Location: In person