Client Success Associate

Job Title: Client Success Associate

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Role Overview

As a Client Success Executive, you will be the primary point of contact for our clients, ensuring their campaigns, projects, and services are executed smoothly and effectively. You will work closely with our creative, technical, and marketing teams to deliver exceptional results while maintaining strong relationships and driving client satisfaction.

Key Responsibilities

• Serve as the primary contact for assigned clients, managing communication and expectations.
• Understand client goals, business objectives, and target audience to suggest relevant marketing strategies.
• Coordinate with internal teams (design, content, ads, development) to ensure timely project delivery.
• Track and report campaign performance, offering data-driven recommendations for improvement.
• Handle client queries, concerns, and feedback professionally, ensuring quick resolution.
• Identify upselling and cross-selling opportunities for additional services.
• Maintain detailed records of client communications, campaign timelines, and deliverables.
• Support in onboarding new clients, explaining services, tools, and processes.
• Ensure client satisfaction, retention, and renewal.

Key Skills & Requirements

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 1–3 years of experience in client servicing, account management, or customer success (digital marketing agency experience preferred).
• Excellent communication (verbal & written) and interpersonal skills.
• Strong organizational and multitasking abilities.
• Understanding of digital marketing platforms (Meta Ads, Google Ads, SEO, etc.) is a plus.
• Problem-solving attitude with a client-first mindset.
• Proficiency in MS Office, Google Workspace, and CRM tools.

Perks & Benefits

• Competitive salary + performance-based incentives.
• Opportunity to work with diverse industries and innovative campaigns.
• Collaborative and growth-oriented work culture.
• Learning and development opportunities in digital marketing & client handling.