Job Title: Client Success Associate Location : Hyderabad Company : NexBloom Media Employment Type : Full-time Role Overview As a Client Success Executive, you will be the primary point of contact for our clients, ensuring their campaigns, projects, and services are executed smoothly and effectively. You will work closely with our creative, technical, and marketing teams to deliver exceptional results while maintaining strong relationships and driving client satisfaction. Key Responsibilities Serve as the primary contact for assigned clients, managing communication and expectations. Understand client goals, business objectives, and target audience to suggest relevant marketing strategies. Coordinate with internal teams (design, content, ads, development) to ensure timely project delivery. Track and report campaign performance, offering data-driven recommendations for improvement. Handle client queries, concerns, and feedback professionally, ensuring quick resolution. Identify upselling and cross-selling opportunities for additional services. Maintain detailed records of client communications, campaign timelines, and deliverables. Support in onboarding new clients, explaining services, tools, and processes. Ensure client satisfaction, retention, and renewal. Key Skills & Requirements Bachelor’s degree in Marketing, Business, Communications, or related field. 1–3 years of experience in client servicing, account management, or customer success (digital marketing agency experience preferred). Excellent communication (verbal & written) and interpersonal skills. Strong organizational and multitasking abilities. Understanding of digital marketing platforms (Meta Ads, Google Ads, SEO, etc.) is a plus. Problem-solving attitude with a client-first mindset. Proficiency in MS Office, Google Workspace, and CRM tools. Perks & Benefits Competitive salary + performance-based incentives. Opportunity to work with diverse industries and innovative campaigns. Collaborative and growth-oriented work culture. Learning and development opportunities in digital marketing & client handling.
About Nexbloom Media Nexbloom Media is a dynamic digital marketing and creative solutions agency dedicated to helping brands grow through innovative strategies, impactful storytelling, and measurable results. We specialize in digital campaigns, performance marketing, social media, branding, and content creation that resonate with audiences and drive business success. Job Overview We are seeking a highly motivated and creative Digital Marketing Executive to join our team. The ideal candidate will have a strong understanding of digital marketing trends, hands-on experience in managing campaigns across multiple platforms, and the ability to analyze data to optimize performance. Key Responsibilities Plan, execute, and manage digital marketing campaigns across channels (Google Ads, Facebook, Instagram, LinkedIn, YouTube, etc.) Manage and grow brand presence on social media platforms through engaging content and strategies. Optimize website content, SEO/SEM strategies, and ensure maximum visibility across search engines. Develop, implement, and track email marketing campaigns. Conduct market research to identify new opportunities and digital trends. Monitor and analyze campaign performance using tools like Google Analytics, Meta Business Suite, etc. Collaborate with the creative and content team to deliver high-quality campaigns. Prepare weekly/monthly reports on KPIs and campaign ROI. Stay updated on industry best practices, competitors, and emerging platforms. Requirements Bachelors degree in Marketing, Communications, Business, or related field. Proven experience (13 years) in digital marketing or similar role. Strong knowledge of SEO, SEM, social media advertising, and content marketing. Proficiency in tools such as Google Ads, Facebook Ads Manager, Google Analytics, Canva/Photoshop (basic design knowledge a plus). Excellent written and verbal communication skills. Ability to manage multiple projects and meet deadlines. Creative thinker with analytical skills and attention to detail. What We Offer Competitive salary and performance incentives. Opportunity to work with a young, creative, and growth-driven team. Exposure to diverse brands and industries. Professional growth and learning opportunities. Show more Show less