Client Servicing Manager

Role Summary:

As an Account Manager, you’ll act as the primary point of contact for clients, ensuring project success from kickoff to delivery. You’ll coordinate internal teams, maintain timelines, and continuously explore ways to improve output using AI and automation tools. This is a hybrid role for someone who thrives at the intersection of client service, project management, and digital innovation.

Responsibilities:

• Manage day-to-day communication and relationships with assigned clients
• Own the delivery of campaigns, content, and digital assets across timelines and touchpoints
• Coordinate between design, content, strategy, and tech teams to ensure smooth execution
• Track project milestones, deliverables, and ensure quality control at every stage
• Prepare and lead regular client check-ins, reports, and review meetings
• Identify opportunities to improve delivery speed and efficiency using AI tools
• Collaborate with internal stakeholders to adopt automation (e.g., AI-driven reporting, content generation, workflow automations)
• Document and share learnings, best practices, and improvement suggestions

Requirements:

• 2+ years experience in account management, client servicing in a creative and digital marketing agency
• Excellent communication, time management, and problem-solving skills
• Proven ability to manage multiple projects, deadlines, and stakeholders
• Hands on experience with project management tools
• Strong adaptability and interest in learning AI/automation platforms (e.g., ChatGPT, Midjourney, Zapier, Notion AI)
• Sharp eye for detail and client satisfaction

Nice to Have:

• Experience working with or implementing AI tools in marketing workflows
• Exposure to analytics, content management systems, or social/digital tools
• Familiarity with tools like Airtable, Make.com, Jasper, or RunwayML