Client Servicing Manager

Client Relationship Management:

Act as the primary point of contact for clients, managing and nurturing client relationships to ensure satisfaction and retention.

Understand client needs, objectives, and expectations, and translate them into effective digital marketing strategies.

Regularly update clients on campaign progress, performance, and deliverables, ensuring transparency and trust. Research and prepare client presentations, reports and conduct in-person client meetings

Project Coordination:

Collaborate with internal teams (creative, content, SEO, PPC, social media) to ensure seamless execution of client projects.

Monitor project timelines, budgets, and deliverables to ensure they align with client expectations and company standards.

Identify and address any potential issues or roadblocks, ensuring timely resolution.

Stay updated with the latest digital marketing trends, tools, and best practices to offer innovative solutions to clients.

Reporting and Analysis:

Prepare and present comprehensive reports on campaign performance, ROI, and KPIs to clients on a regular basis.

Use data-driven insights to recommend strategies for enhancing campaign effectiveness and achieving client goals.

Ensure all client deliverables are accurate, insightful, and delivered on time.

Business Development:

Identify opportunities for upselling and cross-selling digital marketing services to existing clients.

Participate in client pitches and presentations to showcase the company s capabilities and win new business.

Collaborate with the sales team to develop and implement strategies for client acquisition and retention.

Preferred Qualifications:

Bachelor s degree in marketing, Business, Communications, or a related field.

Minimum of 5+years of experience in a client servicing role within a digital marketing firm.

Strong understanding of digital marketing concepts, strategies, and best practices.

Excellent communication, interpersonal, and presentation skills.

Proven ability to manage multiple projects and clients simultaneously, with a focus on delivering high-quality results.

Proficiency in using digital marketing tools and platforms (e.g., Google Analytics, Google Ads, social media management tools)

Strong analytical skills and the ability to interpret data to drive decision-making.

High level of organizational and time management skills.

Ability to work independently and as part of a collaborative team.