Client Servicing Manager

Client Servicing Manager.

Location:

Experience:

Department:

About the Role:

Client Servicing Manager

Key Responsibilities:

• Client Relationship Management:

• Serve as the primary point of contact for key clients, ensuring exceptional service and satisfaction.
  
• Build, nurture, and sustain long-term client relationships through consistent communication and strategic partnership.
  

• Account Strategy & Planning:

• Understand clients business objectives and translate them into effective marketing and communication strategies.
  
• Collaborate with strategy, creative, media, and digital teams to deliver 360 integrated solutions.
  

• Campaign Execution:

• Oversee end-to-end campaign management from briefing to execution to post-campaign analysis.
  
• Ensure timely delivery of projects within defined budgets and quality standards.
  

• Team Leadership:

• Guide and mentor junior servicing team members to enhance performance and client satisfaction.
  
• Collaborate across departments to ensure seamless workflow and creative alignment.
  

• Business Development:

• Identify opportunities for account growth and new business within existing client portfolios.
  
• Contribute to pitches and presentations for potential clients.
  

• Performance Monitoring:

• Track campaign KPIs, budgets, and deliverables to ensure measurable success.
  
• Prepare regular client reports and performance reviews.
  

Desired Skills & Competencies:

• Strong understanding of

  advertising, digital marketing, and media ecosystems

  .
• Proven ability to manage

  large client accounts

  and multi-channel campaigns.
• Excellent

  communication, presentation, and negotiation skills

  .
• Strategic thinker with a

  client-first approach

  .
• Ability to handle multiple projects with strict deadlines.
  
• Team player with leadership and mentoring skills.
  

Qualifications:

• Bachelors or Masters degree in Marketing, Advertising, Mass Communication, or related field.
  
• 810 years of experience in client servicing/account management within an advertising, media, or digital agency (preferably network agencies).