Client Servicing Manager

Company Description

Elixir — As Brand Sculptors, we shape brand identities and the way the world thinks and feels about your brand.

We sculpt your brand image from deep within, creating an authentic presence that truly resonates with your stakeholders. From strategy to storytelling, we partner with visionary businesses to shape perceptions, build trust, and strengthen relationships with diverse audiences.

Our data-driven strategies and creative insights awaken the inner spirit of your organization to forge brands that are recognized, respected and trusted.

With over 20 years of excellence, 200+ awards, and a 92% client retention rate, Elixir empowers both emerging and established businesses to grow, unite internal cultures, and become magnets for talent, investors, and loyal customers.

Join us if you’re passionate about creative storytelling, strategic thinking, and making an impact that goes far beyond the brief.

Role Description

We are seeking a passionate and proactive Client Service Manager to join our team. The ideal candidate will be an outspoken individual who thrives on solving problems and meeting objectives while delivering exceptional service to our clients. As a Client Service Manager, you will play a pivotal role in building and maintaining strong client relationships, ensuring smooth communication, and driving the successful execution of projects.

Key Responsibilities:

-      Act as the primary point of contact for assigned clients, understanding their needs, objectives, and expectations.

-      Develop and maintain strong, trust-based relationships with clients, serving as their advocate within the agency.

-      Proactively identify client challenges and provide innovative solutions to address them, leveraging agency resources and expertise.

-      Collaborate with internal teams, including creative, strategy, and production, to develop and execute integrated marketing & non marketing campaigns and projects.

-      Ensure timely and effective communication between clients and internal teams, managing expectations and addressing any issues or concerns.

-      Monitor project timelines, budgets, and deliverables, ensuring that all client requirements are met on time and within scope, even under tight deadlines.

-      Maintain thorough documentation of client interactions, project details, and work records to facilitate smooth operations and future reference.

-      Participate in pitches alongside agency staff to secure new business opportunities and contribute to agency growth.

-      Ensure the overall quality of creative content and services delivered, maintaining set standards and exceeding client expectations.

-      Identify opportunities to expand business with existing and new clients, developing and proposing value-added, creative interactive strategies and presentations for pitches.

Qualifications:

-      Bachelor’s degree in Marketing, Communications, Business Administration, or related field.

-      Proven experience of 3 -5 years in client servicing or account management within a creative agency or corporate environment.

-      Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.

-      Strong project management skills, with the ability to effectively plan, organize, and oversee multiple projects simultaneously, even under tight deadlines.

-      Experience in handling BFSI clients would be preferable.

-      Ability to handle documentation and maintenance of client archives and interaction history, ensuring accuracy and accessibility.

-      Strong presentation skills, with the ability to effectively communicate ideas and strategies to clients and internal teams.

-      A team player who can also take a leadership role in critical situations, guiding the team to success.

-      Keen eye for detail, ensuring accuracy and quality in all client deliverables.

-      Act as a brand custodian, ensuring consistency and adherence to brand guidelines across all client touchpoints.

-      Proficiency in project management tools and software, such as Asana, Trello, or Basecamp.

-      Excellent communication etiquette, both written and verbal.

Join us at Elixir Integrated Brandcomm and be part of a dynamic team that is dedicated to creativity, excellence, and client satisfaction. If you are an outspoken problem-solver who loves to deliver exceptional service experiences, we want to hear from you! Apply now by submitting your resume and a cover letter outlining your qualifications and why you are the ideal candidate for this role.

Reporting:

Reporting to Creative Head and Directors

Note:

Need immediate joining (imm to max 15 days)

The shortlisted candidates might need to provide references

No hybrid/No work from home

Preferably a candidate from the central line

The agency works 5 days a week

Official Timings: 9.30am to 6.30pm (Subject to workload)

Salaries on or before 8^th of every month

Learning opportunities and sponsorships