Client Servicing Manager

Key Responsibilities:

• End to end program management including all the phases of the program
• Conceptualization and ideation for communications including direct mailers, EDMs, Websites, banners, mobile, exhibitions collaterals
• Ideation and execution of engagements activities/campaigns and offers for members of the program and communication of the same.
• Translating the central strategy across consumer relevant mediums to create seamless 360-degree communication.
• Lead constructive presentations with the client on a monthly, quarterly and yearly basis.
• Managing all escalations of the client and the end users.
• Validation of all invoices and ensuring all POs and Payments are released on time.
• Preparing the customized presentation, proposal and contracts.

Required Skills:

• Exceptional communication skills.
• Analytical skills – Good Understanding of data reports, data analysis etc.
• Experience in handling clients and done account management for different projects
• Exceptional problem solving skills
• Experience in client servicing and relationship building
• Can work in a high pressure environment.

Good to have skills:

• 2-5 years of experience in client servicing and account management.
• Prior experience in growing accounts and mining new opportunities within existing accounts.
• Graduate/Post Graduate/ MBA in marketing is preferred
• Account Management & Customer Centric focus.
• Experience in traditional advertising, direct marketing, or similar media environments is a plus.
• Agency background is highly preferred.
• Good interpersonal skills.