Client Servicing Manager

We are looking to employ an experienced client serv icing executive/manager to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals. To be successful as a client servicing executive, you should be commited to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, presentation, problem-solving, and customer service skills always.

Responsibilities:

• Plan, organize, and execute various types of events, including corporate meetings, conferences, weddings, festivals, and parties.

• Coordinate all aspects of events, including venue selection, catering, entertainment, transportation, accommodations, and logistics.

• Develop event timelines, budgets, and schedules, and ensure adherence to deadlines and financial targets.

• Collaborate with clients, vendors, sponsors, and stakeholders to understand their needs and expectations and ensure a smooth planning process and successful event outcomes.

• Manage event staff, volunteers, and contractors, and provide clear instructions and support to ensure tasks are completed efficiently and effectively.

• Oversee event setup, execution, and breakdown, and troubleshoot any issues or challenges that arise during the event.

• Conduct post-event evaluations and analysis to assess event success, gather feedback, and identify areas for improvement.

Requirements:

• Proven experience in event planning, management, or coordination.

• Strong organizational and project management skills, with the ability to multitask and prioritize tasks effectively.

• Excellent communication, active listening and interpersonal skills, with the ability to build relationships and negotiate contracts with clients, vendors, and partners.

• Attention to detail and problem-solving abilities, with a proactive and solutions-oriented approach.

• Ability to work under pressure and adapt to changing circumstances in a fast-paced environment.

• Proficiency in event management software and tools, such as event planning software, project management tools, and Microsoft Office Suite.

• Knowledge of event industry trends, best practices, and regulations.

• Bachelor’s degree in Event Management, Hospitality Management, Marketing, or related field (preferred)

Benefits:

• Employee-friendly corporate work culture

• Excellent salary structure

• Best-in-class infrastructure

Job Type: Full-timeShift timings: 10 AM to 6 PMWorking days: 5 days (alternate Saturdays are working)Location: DLF Phase-1, Gurugram, Haryana.