Client Servicing Lead

Client Servicing Lead MICE

Location:

Client Servicing Lead

Key Responsibilities:

• Lead the

  client servicing team

  and oversee all client relationships for corporate and MICE accounts.
• Ensure

  high-quality delivery

  of events and services, aligning with client expectations and company standards.
• Act as the

  primary point of contact

  for key clients, addressing escalations and strategic requirements.
• Collaborate with

  sales, operations, and creative teams

  to ensure smooth execution of events.
• Monitor

  client satisfaction metrics

  and implement improvements in service delivery.
• Develop

  client engagement strategies

  to increase repeat business and long-term partnerships.
• Prepare reports and present

  client insights, feedback, and growth opportunities

  to senior management.
• Ideation and Conceptualisation
  

Requirements:

• 12 years+ of experience in

  Client Servicing / Account Management

  in MICE, Events, or Corporate Event Sales.
• Strong

  client relationship management

  and interpersonal skills.
• Proven ability to

  manage high-value accounts

  and deliver complex projects.
• Excellent

  communication, negotiation, and problem-solving skills

  .
• Strong understanding of

  event planning, budgeting, and execution processes

  .
• Ability to lead and mentor a client servicing team.
  

Key Skills:

• Client Relationship Management
  
• Account Management & Strategic Planning
  
• Event Planning & Execution (MICE / Corporate Events)
  
• Team Leadership & Mentoring
  
• Problem Solving & Escalation Handling
  
• Budgeting & Resource Management
  
• Communication & Negotiation Skills
  
• Stakeholder Management
  

Interested candidates can share their CV at: