Client Servicing Lead

Role Overview:

Client Servicing Lead

Key Responsibilities:

Client Communication & Management

• Be the face of the agency for clients.
• Schedule and lead weekly review calls, coordinate feedback loops.
• Ensure deliverables are aligned with client expectations and timelines.
• Handle escalations, delays, or scope changes professionally.

Operations Oversight

• Allocate tasks to internal teams (SEO, Performance Marketing, Creative, etc.).
• Set internal deadlines and monitor deliverables using tools like Zoho projects, or Google Sheets.
• Coordinate across teams to ensure smooth execution and no bottlenecks.
• Follow up and close internal loops daily.

Performance Monitoring

• Track project status and generate weekly client status reports.
• Ensure KPIs like CTR, CPA, ROAS, organic ranking, etc., are progressing.
• Work with team leads to flag underperformance and suggest pivots.

Process & Quality Assurance

• Ensure project trackers, reports, and performance reviews are updated regularly.
• Audit team output for quality and alignment with strategy.
• Streamline SOPs and internal handoffs.

Account Management

• Track billing cycles, project renewals, and scope changes.
• Collaborate with the finance team for invoicing and collections.
• Identify upsell or cross-sell opportunities.

RevSoc

this is the place for you

• The fastest learning curve

  you’ll ever experience real campaigns, real clients, real pressure, and real wins.
• Hands-on exposure to

  SEO, Google Ads, Facebook Ads, Social Media Strategy, Content, and Account Management

  .
• Daily coordination with cross-functional teams –

  learn leadership by doing

  , not just by watching.
• Access to our in-house playbooks, process frameworks, and performance review systems.
• The freedom to

  own outcomes

  , not just follow tasks.
• A path to become an

  Operations Manager

  if you show ownership, reliability, and communication excellence.

grow faster than their peers

speed, quality, and impact matter