Client Servicing Executive

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About Us

e intelligence is an end-to-end Web Development & Digital Marketing Agency with offices in the UK and India. As a leading global digital agency, we provide customized and flexible services for a number of technology and marketing applications across various industry verticals in the UK and the US. 

What We Offer

• Competitive salary and performance-based incentives. 
• Full-time remote position (Monday to Friday, UK shift). 
• Opportunity to work with global clients across diverse industries. 
• Collaborative and supportive team culture. 

Job Summary

Client Servicing Executive

Key Responsibilities

• Respond to and follow up on all inbound leads generated through marketing efforts. 
• Build and maintain strong client relationships via Zoom, phone, emails, and other communication platforms. 
• Serve as the primary point of contact for newly onboarded clients and ensure smooth delivery of services. 
• Ensure excellent customer service and maintain high communication standards and responsiveness. 
• Coordinate with internal teams to align on client expectations and ensure timely execution. 
• Monitor project progress and communicate updates clearly using project management tools and regular check-ins. 
• Track, measure, and report revenue performance for assigned accounts on a weekly, monthly, quarterly, and annual basis. 
• Contribute to a high client retention rate by consistently delivering on timelines and maintaining transparency. 

Requirements

• Minimum 1 year of experience in client servicing, account management, or a similar role. 
• Strong interpersonal, written, and verbal communication skills. 
• Ability to multitask, prioritize, and manage time effectively in a remote work setup. 
• Familiarity with project management tools and CRM platforms is a plus. 
• A proactive, problem-solving mindset with attention to detail.