Client Servicing

Established in 2005, Communication Crafts is an Ahmedabad based creative agency that caters to an enviable clientele across sectors and geographies. Our service portfolio spans arenas as diverse as Social Media, Films, Design, Web Development, and Digital Marketing.

The Client Servicing Manager will serve as the primary advocate for our clients, ensuring exceptional service delivery, fostering relationships, and driving loyalty and growth. This role blends strategic account management with operational leadership.

Roles and Responsibilities:

• Manage a portfolio of client accounts, serving as the main point of contact for all client communications
• Develop and maintain strong relationships with clients, understanding their needs and providing solutions to meet those needs
• Collaborate with internal teams to ensure client satisfaction and drive revenue growth
• Monitor account performance and provide regular updates to clients on progress and results
• Identify opportunities for upselling and cross-selling additional products or services to clients
• Resolve any client issues or concerns in a timely and professional manner
• Conduct meetings with the team for smooth task distribution and cross-team collaborations
• Liaise with TLs during the project.
• Ensure good quality emails are sent and take steps to review and improve them with the team
• Ensure and review MOMs and their 24-hour turnaround time
• Ensure handovers and new recruitment upon transitions
• Liaise with Finance for payment related tasks and queries
• Present quarterly account report
• Liaise with BD; Create and review proposals; initiate renewals
• Keep in touch with clients through courtesy meetings, calls