Client Servicing

Role Overview

We’re seeking an experienced Client‑Facing Lead who brings deep strategic insight, creative rigour, and operational precision across high‑impact physical and destination experiences. You’ll manage 8–10 clients with intertwined scopes—events, branded retail/space, set/exhibition builds, and incentive travel programmes—while visibly growing revenues, maintaining profitability, and ensuring impeccable delivery aligned with brand KPIs.

Core Responsibilities1. Strategic Client Leadership

• Serve as the sole point of contact and trusted advisor for senior client stakeholders on all campaigns and experiential activations.
• Translate business / marketing objectives into integrated physical experiences—including bespoke retail layouts, exhibition stands, event sets, and travel itineraries—that align with brand story and KPI goals. 
• Shape insight-driven proposals and pitch decks across multi‑disciplinary teams. Secure upsell and cross-sell opportunities. 

3. Financial & Commercial P&L Responsibility

• Draft and manage P&L‑driven client budgets
• Implement cost controls, negotiate with suppliers, optimize vendor proposals while maintaining brand excellence.

4. Creative & Technical Design Alignment

• Ensure cohesive design storytelling across consumer touchpoints—from retail space planning to exhibition walls, stage sets, or travel itineraries.
• Collaborate daily with UX‑Savvy Designers, Architects, Set Directors, and Travel Designers; oversee schematic to execution. 
• Use AutoCAD/Vectorworks/SketchUp, Adobe CS, Keynote/PowerPoint for concept development and client reviews.

Experience & Qualifications

• 8–10 years in client/account services and project leadership across at least two of the four — events, retail design, set/exhibition, travel design sectors
• Robust track record managing a busy annual portfolio of 15–30 high‑touch experiential activations.
• Degree in Business, Marketing, Design, Architecture, Event Management or related discipline.

Job Type: Full-time

Pay: ₹11,739.82 - ₹39,273.08 per month

Work Location: In person