Client Services Manager

Role : Client & Creative Strategist

About Us

Backyard Collective is a new-age un-agency. We thrive at the intersection of content, social media, branding, marketing, and storytelling — helping brands and founders stand out with work that feels bold, intelligent, and human. We are a small, hands-on team with big ambitions, and we’re looking for someone who can be both a strategic partner and a sharp executor.

What You’ll Do

Project Management & Coordination

• Act as the bridge between clients and internal teams — ensuring clarity, timelines, and deliverables are always in sync.
• Manage multiple projects simultaneously, keeping communication loops tight and freeing up the creative founders’ bandwidth for ideation & execution.
• Anticipate bottlenecks and proactively solve for them.

Client Servicing & Communication

• Lead client interactions with confidence, empathy, and clarity — from everyday check-ins to high-stakes presentations.
• Translate client needs into actionable briefs for the team.
• Build relationships that make clients see us not just as a service provider, but as long-term creative partners.

Creative Contribution

• Collaborate with the co-founder on pitch decks, proposals, and storytelling for new business.
• Contribute ideas for campaigns, social media, and brand narratives in line with Backyard Collective’s ethos.
• Ensure creative quality and consistency across all outputs.

Presentation & Storytelling

• Help craft compelling, visually sharp presentations and documents that sell ideas powerfully.
• Be comfortable with design aesthetics, layouts, and copy that communicate big ideas with elegance.

Team Collaboration

• Work closely with designers, writers, strategists, and external partners to ensure projects stay aligned with vision.
• Be the first filter of quality control before anything reaches the client.
• Foster a culture of collaboration and clarity within the team.

What We’re Looking For

• 4+ years of experience in client servicing, creative project management, brand strategy, or content/agency environments.
• Exceptional written and verbal communication skills.
• Strong organizational and coordination abilities; thrives in a multi-project environment.
• Good grasp of storytelling, branding, social media trends, and digital culture.
• Comfortable making and presenting pitch decks (PowerPoint/Keynote/Canva).
• A people-person who can manage clients with warmth and confidence.

• Bonus if you have design sensibilities or past experience in creative strategy.

Why Join Us

• Be part of a growing creative collective redefining how brands think about storytelling.
• Work directly with founders on high-impact projects.
• Get exposure across industries — from fashion to food, experiences to entertainment.
• A culture that values curiosity, collaboration, and creative rebellion.