Client Services Manager

Role Overview: Backyard Collective is seeking a Client & Creative Strategist who can be a strategic partner and a sharp executor. As a part of the small, hands-on team with big ambitions, you will play a crucial role in helping brands and founders stand out with bold, intelligent, and human-centric work. Key Responsibilities: - **Project Management & Coordination**: - Act as the bridge between clients and internal teams to ensure clarity, timelines, and deliverables are synchronized. - Manage multiple projects simultaneously, maintaining tight communication loops and freeing up creative founders" bandwidth for ideation & execution. - Proactively anticipate bottlenecks and resolve them. - **Client Servicing & Communication**: - Lead client interactions with confidence, empathy, and clarity, from everyday check-ins to high-stakes presentations. - Translate client needs into actionable briefs for the team. - Cultivate relationships that position us as long-term creative partners rather than just service providers. - **Creative Contribution**: - Collaborate with the co-founder on pitch decks, proposals, and storytelling for new business. - Contribute innovative ideas for campaigns, social media, and brand narratives aligned with Backyard Collective's ethos. - Ensure creative quality and consistency across all deliverables. - **Presentation & Storytelling**: - Assist in crafting visually appealing presentations and documents that effectively communicate and sell ideas. - Demonstrate comfort with design aesthetics, layouts, and copy that convey big ideas with elegance. - **Team Collaboration**: - Work closely with designers, writers, strategists, and external partners to maintain alignment with the project vision. - Implement quality control measures before client submissions. - Foster a collaborative and clear culture within the team. Qualifications Required: - 4+ years of experience in client servicing, creative project management, brand strategy, or content/agency environments. - Exceptional written and verbal communication skills. - Strong organizational and coordination abilities with a propensity for thriving in a multi-project environment. - Proficiency in storytelling, branding, social media trends, and digital culture. - Comfortable creating and presenting pitch decks using PowerPoint, Keynote, or Canva. - Ability to manage clients with warmth and confidence, demonstrating strong interpersonal skills. - Bonus points for design sensibilities or prior experience in creative strategy. (Note: The additional details about the company have been omitted as they were not explicitly provided in the job description.),