Client Services Manager

Job Title: Client Servicing Executive (B2B Sales)

Company: Himalaya International
Location: Kolkata
Department: Sales & Client Servicing

Job Summary

Himalaya International is looking for a proactive and client-focused Client Servicing Executive with prior B2B sales experience. The role involves managing corporate clients, coordinating between internal teams and customers, and ensuring timely execution of branding, signage, and manufacturing projects while driving business growth.

Key Responsibilities

• Handle end-to-end client servicing for B2B customers, from enquiry to project closure
• Act as the single point of contact for assigned corporate and channel clients
• Understand client requirements related to branding, signage, fabrication, and retail solutions
• Coordinate with design, production, purchase, and installation teams for smooth execution
• Prepare and share quotations, proposals, work orders, and timelines
• Follow up on approvals, artwork finalization, and production schedules
• Ensure timely delivery and installation as per client commitment
• Maintain strong post-sales relationships and ensure customer satisfaction
• Identify opportunities for repeat business and upselling
• Maintain client data, MOMs, reports, and sales tracking sheets
• Assist in resolving client complaints or service-related issues professionally

Required Skills & Competencies

• Strong B2B client handling and relationship management skills
• Good communication skills (verbal & written)
• Ability to coordinate with multiple internal departments
• Negotiation and follow-up skills
• Basic knowledge of MS Excel, email communication, and reporting
• Ability to work under deadlines and pressure

Experience & Qualifications

• 2–5 years of experience in B2B sales / client servicing
• Experience in signage, branding, fabrication, advertising, retail fit-outs, or manufacturing will be preferred
• Graduate in any discipline (MBA in Sales/Marketing is an added advantage)

What We Offer

• Opportunity to work with a growing branding & manufacturing organization
• Exposure to large corporate and retail clients
• Performance-based growth and incentives
• Supportive and professional work environment

Job Type: Full-time

Pay: ₹11,658.88 - ₹36,732.53 per month

Work Location: In person