Client Services Manager

Client Servicing Head

Experience: 12 to 14 years + (Digital agency background mandatory)

Location: Mumbai WFO Vashi

Females only

Key Responsibilities:

1.Team Management: Key responsibilities include setting goals, monitoring

performance, conducting reviews, mediating conflicts, and acting as a liaison between

the team and upper management.

2.Client Relationship Management: Build and maintain strong, long-lasting client relationships. Act as the main point of contact and manage client expectations.

3.Strategic Planning: Understand client business goals and objectives to develop

digital strategies in collaboration with the agencys creative and technical teams.

4.Project Management: Coordinate internal resources and third parties/vendors for the

flawless execution of projects, ensuring that all client projects are delivered on-time,

within scope, and budget.

5.Communication: Serve as the lead point of contact for all client account management

matters, ensuring timely and successful delivery of solutions according to client needs

and objectives.

6.Internal Liaising: Working with the heads of internal department, to manage teams in

delivering on time results/output in order to retain and grow all customer accounts,

taking responsibility for the quality of work carried out by all team members.

7.Feedback and Reporting: Collect client feedback, monitor campaign performance,

and generate performance reports to share with clients and internal stakeholders.

8.Problem Solving: Identify client issues and concerns, proactively address them, and

work collaboratively with the agency team to find effective solutions.

9.Business Development: Assist in identifying growth opportunities with existing

clients and potentially participate in new business pitches.

10.Billings: To manage account billings, spends tracking and collections

Required Skills & Qualifications:

Bachelors degree in Business, Marketing, Communications, or related field.

A minimum of 12 years experience, in a digital marketing agency

Proven experience as a Client Servicing Manager or similar role, ideally in a digital

agency setting.

Strong understanding of digital marketing strategies and digital production processes.

Excellent presentation, communication and negotiation skills, with experience liaising

with clients at senior level.

Ability to manage multiple projects simultaneously while maintaining strict attention

to detail.

Demonstrable ability to communicate, present, and influence key stakeholders at all

levels of an organization.

Strong problem-solving skills and the ability to think strategically.

Excellent organisational and time management skills with strong attention to detail.

Preferred Skills:

Experience with CRM software and MS Office (particularly MS Excel).

Familiarity with digital analytics tools (e.g., Google Analytics).

Hands on knowledge of all Digital channels: Web, Social Media, PPC, SEO, etc.

Work Environment & Culture:

Dynamic and fast-paced agency environment.

Opportunity for career advancement and skills development.

Collaborative team-oriented culture with a focus on innovation and creativity.

Willing to travel for client meetings

Job Type: Full-time

Pay: ₹120,000.00 - ₹200,000.00 per month

Work Location: In person