Client Services Executive

About CredenceSoft:

CredenceSoft Pvt. Ltd. is a leading provider of hospitality technology solutions designed to streamline operations, enhance guest experiences, and improve efficiency for hotels and hospitality businesses. Our innovative product suite includes BookOne (Property Management System), Point of Sale (POS), Channel Manager, Booking Engine Website, and Payment Gateway. We are committed to transforming the hospitality industry with reliable, user-friendly, and scalable tech solutions.

Job Summary:

We are seeking a proactive and client-focused Client Success Executive to join our growing team. You will be responsible for supporting clients with the setup, onboarding, training, and troubleshooting of our tech products. Client visits are required within or outside the city, but only as per client and company requirements.

Key Responsibilities:

• Assist clients with product setup, onboarding, and training, both online and offline.
• Provide on-site or remote support based on specific client requirements.
• Conduct client visits as per company directives.
• Collaborate with internal technical and product teams to ensure timely resolution of client issues.
• Maintain detailed and accurate records of service activities, issues resolved, and client feedback.
• Educate clients on new product features, updates, and best practices to maximize platform usage.

Training & Travel:

• Comprehensive training will be provided on all company products and client interaction protocols.
• Candidates must be open to travel.
• All travel expenses will be reimbursed as per company policy.
• Candidates should be open to working in rotational shifts, including Sundays. Compensation will be provided for any Sunday shifts worked, in accordance with company policy.

Qualifications & Skills:

• Bachelor’s degree in any discipline (Hospitality/IT/Business preferred).
• 1–2 years of experience in service support or client-facing roles preferred; freshers with strong communication skills may also apply.
• Excellent interpersonal and problem-solving abilities.