Client Services Executive

Job Title:

Location:

Job Type:

Reports To:

Preferred Skills & Education:

Bachelor’s degree in any field with proficiency in Excel, MS Office & CRM tools (optional)

Experience in Signage industry, handled petroleum projects like JIO BP/Indian Oil etc.

Multi-tasking abilities, familiarity with customer satisfaction tools, analytics.

Company Description

Sign Technic Industries Pvt. Ltd., established in 1995, is an ISO 9001:2000 certified company providing signage and graphics solutions for brands. Over the last 25 years, their partnership with Joseph Group, Dubai, has offered exposure to international markets and quality standards. Sign Technic has successfully completed projects for esteemed retail brands like Central, Raymond’s, Marks & Spencer, and others across India. Additionally, the company serves sectors like banking, automotive, education, hospitality, and healthcare.

Job Summary:

The Client Service Executive is responsible for maintaining strong relationships with clients, ensuring their needs are met, and providing excellent service to enhance client satisfaction and retention. This role involves coordinating with internal teams, resolving client issues promptly, maintaining production & installation timeline to identifying opportunities to upsell services.

Key Responsibilities:

1. Serve as the single point of contact (SPOC) for assigned clients.
2. Handle client inquiries, requests, new requirements and complaints professionally and promptly.
3. Ensure timely delivery of services/products in line with client expectations.
4. Maintain and update client records and documentation.
5. Project execution needs to be managed independently.
6. Coordinate with internal departments (sales, finance, production, Dispatch) to meet client needs. 
7. Monitor client satisfaction and gather feedback to improve service quality.
8. Maintain proper billing submission & maintain outstanding records for payment follow-ups.
9. Identify opportunities to upsell or cross-sell additional services.

Requirements:

Excellent English communication &interpersonal skills, strong convincing approach.

Proven experience in client servicing/project coordinator/related domain in signage industry

Ability to handle multiple clients, prioritize tasks effectively, strong problem-solving attitude and attention to detail.