Client Services Executive

As a Client Support Executive at our start-up, you will play a crucial role in ensuring a positive experience for our clients. Your main responsibilities will include addressing client queries, resolving issues, coordinating with the team, generating leads through direct and referral models, retaining customers, and ensuring an end-to-end positive customer experience. We are looking for someone with exceptional communication skills, a customer-focused mindset, and a pleasant disposition. Your key responsibilities will involve serving as the primary point of contact for clients via phone, email, and chat, addressing client issues within specified timelines, documenting and maintaining customer interactions, following up with both internal and external customers to resolve queries, collaborating with the internal team to enhance customer experience, identifying opportunities for cross-selling and upselling company products and services, and maintaining customer data and a professional demeanor while interacting with clients and team members. While freshers are welcome to apply, previous experience in customer relations will be advantageous. The ideal candidate should possess excellent verbal and written communication skills, a proactive approach towards clients, the ability to pitch company business to new and existing clients, and proficiency in working with spreadsheets and data. The qualifications and skills required for this role include a graduation degree in any discipline, experience in the customer service industry, and proficiency in English, Hindi, and Kannada languages. This is an office-based role with the option for flexible weekend work. If you are passionate about customer support and have the necessary skills and qualifications, we would love to have you on our team.,