Client Services Executive

Job Title:

Location:

Job Summary:

As a Client Servicing Executive at Realatte Ventures Company, you will play a critical role in maintaining and strengthening relationships with our clients. You’ll be responsible for ensuring customer satisfaction by addressing their needs, managing projects, and collaborating with internal teams to deliver effective digital marketing solutions. This role demands excellent communication skills, a strong client-first mindset, and the ability to handle multiple accounts effectively.

Key Responsibilities:

• Serve as the primary point of contact for clients, ensuring their needs and expectations are consistently met or exceeded.
• Work closely with internal teams (Paid Media and digital marketing specialists) to manage project timelines, updates, and deliverables.
• Regularly communicate project progress, gather client feedback, and manage approvals. Ensure clarity and transparency with clients at each stage.
• Identify opportunities to enhance client relationships, upsell services, and contribute to the overall growth of client accounts.
• Quickly address and resolve any client issues or concerns, demonstrating a solution-oriented approach to maintain client satisfaction.
• Stay updated on digital marketing trends and competitors to provide clients with proactive, valuable insights.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• 1-3 years in client servicing, account management, or a related role in a digital marketing agency or similar environment.

Skills

• Strong interpersonal and communication skills.
• Proficiency in project management tools and CRM software.
• Ability to handle multiple client accounts and projects simultaneously.
• Analytical mindset with a proactive approach to identifying client needs and growth opportunities.
• Website management of client will be great.

Experience:

• Client Servicing: 1 year (Preferred)
• Agency: 1 year (Preferred)
• Digital marketing: 1 year (Preferred)