Client Services Analyst

Bravura’s Commitment and Mission

At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.

As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that help our clients to achieve financial security and prosperity for their customers.

Job Purpose

The Sonata Application Support Analyst will be providing front line support for SONATA WM EMEA UK and SA clients like Fidelity, Liberty, Legal & General, Ascentric, Royal London. In addition, the Sonata Support Analyst will have responsibility for managing the client issue lifecycle; the analysis, replication and testing of identified defects with a solution-oriented approach; and escalating requests to the appropriate development and consulting teams

What You’ll Do

The analysis and resolution of issues raised by Clients including.

• Identification of faulty software and omissions in functionality (including debugging code where necessary)
• Correction to data where required on client databases
• Correction of problems caused by incorrect use of application functionality
• Correction of system configuration faults.
• Actively responding to clients relating to service requests and product defects.
• Respond to client queries and incidents as per defined service level agreements.
• Routing defects, service requests or enhancements to the appropriate teams within Bravura as required.
• Ensuring severity, impact and risk of incidents is understood and escalate to management if required.
• Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed.
• Facilitate and attend client meetings to discuss incident management and support processes
• Recording and maintaining the integrity of data within the JIRA Service Desk system.
• Assist with software release co-ordination to clients.
• Escalating issues which will affect other clients.
• Technical housekeeping and administration

Unleash your potential

• 
  B.E./B-Tech/MCA
• 2-4 years of experience
• Demonstratable knowledge of the financial service industry
• A good understating of best practice application development methodology, together with:

Ø An excellent working knowledge of SQL language

Ø Ability to develop basic application code using a modern object-based language

• Working knowledge of Microsoft Office
• A basic understanding of service delivery processes i.e. Incident management, Problem management, Change and Configuration management
• Experience within a helpdesk/JIRA service desk environment.
• Knowledge of software development lifecycle.
• Experience in business analysis, consulting, or system testing role.
• Experience in providing consultancy and support to clients.
• Whilst the role will be predominantly based in Gurgaon, the ability to travel between Bravura offices and Client sites may be required Technical
• Working knowledge of Core Java, including the Eclipse Development Platform
• Working knowledge of popular Java frameworks such as Hibernate, JSP/JSF and web services.
• Troubleshooting and debugging capabilities/techniques
• Proven knowledge of databases, to include solid experience of SQL preferable on Oracle Database
• Good to have Java Certification
• Cloud exposure AWS or AZURE Corporate Responsibilities Environmental & Health & Safety
• Ensure Annual Training is completed as required.
• Review Annually & Comply with all Company policies related to H&S and Environmental Management Systems
• Report all/any breaches or accidents/near misses immediately when discovered.
• Shift Timing- Morning (8 AM to 4:30PM), Evening (2.30PM to 11PM), Night (Occasional) 10:30PM to 7AM.

Working at Bravura

Our people are the heart of our business. We work hard to provide a rich employee with experience and a robust framework for ongoing career development.

• Competitive salary and employee benefits scheme.
• Flexible working hours, we value work-life balance.
• Maternity/ Parental (including secondary) leave policy.
• A cab facility is available in Delhi/NCR.
• Meal facility available
• Free Medical Insurance

Experience

• 2-4 Years of experience

So, what’s next?

We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.

Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know