Client Resource Manager

As a Resource Manager for Contractor & Partner Management, you will drive strategic workforce planning initiatives and optimize human capital resources across Professional Services. Working alongside HR and business segment Leadership, you'll enhance contractor and partner management, identify skill gaps, and ensure alignment between business needs and human capital capabilities. Your role will be crucial in building an efficient workforce that supports organizational objectives, overseeing partner management, guiding stakeholders through the TR procurement process, and implementing time management controls using Certinia and Fieldglass. Key responsibilities include workforce analytics, process improvements, compliance management, and providing strategic recommendations to business leaders.

About the role:

In this opportunity, as Client Resource Manager you will:

• Lead workforce planning initiatives to optimize contractor utilization and provide strategic guidance to business leaders on workforce planning and development
• Partner with HR and Leadership Teams to inform strategic hiring decisions based on skill gap analyses and business requirements
• Develop and implement contractor management processes, including recruitment, onboarding, and performance monitoring
• Collaborate with the training team to design, execute, and evaluate upskilling programs aligned with identified business needs
• Conduct workforce analytics to identify trends, opportunities, and areas for improvement in resource capabilities
• Create and maintain partnerships across business units and with external service providers, such as Fieldglass, to understand and address evolving workforce needs
• Develop comprehensive reporting on workforce metrics and provide strategic recommendations
• Drive process improvements in workforce management, resource optimization, and procurement processes to enhance efficiency and reduce cycle times
• Lead special projects related to human capital enhancement initiatives
• Establish and oversee partner performance metrics and service level agreements
• Implement and oversee time management controls across Certinia and Fieldglass platforms, ensuring accurate tracking and reporting for contractors and partners
• Develop and maintain policies and procedures for effective time management and procurement processes across systems
• Guide stakeholders through the TR procurement process for engaging contractors and partners
• Ensure compliance with procurement policies and procedures throughout the contractor and partner lifecycle

About You:

Youre a fit for the role of Client Resource Manager if your background includes:

• Bachelor's in HR, Business Administration, or related field; Master's preferred
• 5+ years in workforce planning, talent management, or related roles
• Strong knowledge of training and development
• Experience in contractor management and workforce optimization
• Proficient in data analysis and translating insights into actions
• Skilled in project management and leading multiple initiatives
• Excellent interpersonal and communication skills
• Ability to work independently and make strategic decisions
• Knowledge of HR best practices and workforce trends
• Familiarity with HRIS systems and workforce planning tools
• Strong business acumen aligning human capital with business goals
• Preferred experience in designing and implementing training programs
• Shift Timing: 6.00 pm to 3 AM (US Shift)