Client Resource Manager

As a Resourcing Manager within Professional Services, you will drive business process improvements and optimize resource allocation across multiple departments to achieve significant financial, operational, customer satisfaction, and employee satisfaction impact. You will lead by example, delivering high-impact projects and turning visionary concepts into well-scoped projects with successful outcomes. With extensive knowledge of resource allocation and a strategic mindset, you will develop and implement innovative resource management processes, conduct in-depth resource analysis, and foster cross-departmental collaboration to ensure optimal resource utilization and business performance. Your independent decision-making and advanced analytical skills will drive significant outcomes, making you a crucial player in our Professional Services business.

About the role:

In this opportunity, asClient Resource Manageryou will:

• Lead and optimize resource planning and allocation processes across multiple departments, ensuring accurate and timely staff assignments while maximizing efficiency and goal achievement
• Develop and maintain strong collaborative relationships across various business units to anticipate and address complex staffing requirements
• Provide strategic guidance to Project Managers on resource management strategies and lead issue resolution efforts
• Conduct advanced analysis of employee utilization, workloads, and investment hours to identify trends and opportunities for improvement
• Independently develop and implement strategies to mitigate resource concerns, including resource reallocation, goal adjustment, and staff augmentation
• Spearhead cross-departmental resource management initiatives to optimize overall business performance
• Collaborate with HR and the Leadership Team to optimize and inform hiring decisions by identifying skill gaps and streamline workforce management
• Identify skill gaps and partner with the training team to design and deliver targeted upskilling initiatives, aligning training programs with business objectives to enhance resource capabilities
• Design and deliver comprehensive operational reporting (historical and forecast), including advanced analysis and strategic recommendations for business action
• Lead special projects critical to Operations or business enhancements, driving innovation and process improvement
• Proactively identify areas for improvement and implement changes to enhance operational efficiency
• Work autonomously at all levels of the organization, translating complex, ambiguous, or visionary concepts into actionable recommendations for process improvement
• Provide feedback and make suggestions to improve resource management processes and overall business performance

About You:

Youre a fit for the role ofClient Resource Managerif your background includes:

• Bachelor's in Business Administration, Operations Management, or related field; MBA or certifications preferred
• Experience in resource planning, project management, and cross-department collaboration
• Exceptional organizational and multitasking skills
• Strong analytical skills for data interpretation and strategic insights
• Expertise in resource management tools and adaptability to new systems
• Proficient in Microsoft Office for data analysis and reporting
• Excellent problem-solving and decision-making skills
• Strong leadership and collaboration abilities across all organizational levels