Client Relationship Manager/ Escalation Manager

JD for Immigration Case Manager: 1. Case Management and Escalation Management: - Manage a caseload of immigration files, ensuring timely and accurate completion of all required documentation. - Conduct initial consultations to assess clients’ immigration needs and determine eligibility -Handle client's escalations, listen to them suggest them with the best resolution. - Develop and implement individualized case plans. 2. Documentation and Compliance: - Prepare and review immigration applications, petitions, and supporting documents. - Ensure compliance with all applicable immigration laws and regulations. - Maintain accurate and up-to-date client records in case management systems. 3. Client Support: - Provide clients with information and guidance on immigration processes and requirements. - Respond to client inquiries and provide regular updates on case status. - Liaise with clients to gather necessary information and documents. 4. Communication - Coordinate with attorneys, paralegals, and other team members to ensure seamless case progression. - Represent clients in immigration interviews and hearings, if applicable. - Communicate with clients over calls ,chats and emails and update or resolve their query 5. Administrative Tasks: - Schedule and manage international appointments, interviews, and follow-up meetings. - Handle billing and invoicing related to case management services. - Prepare reports and analysis on case management activities and outcomes. 6. Resume Distribution: Submit resumes to international job boards, recruitment agencies, and relevant job postings. Identify and create a list of target employers and companies that fit the client's job profile. 7. Employer Outreach: Proactively reach out to potential international employers, hiring managers, and recruiters to market clients’ resumes. 8. Client Consultation: Collaborate with clients to understand their career goals, skill sets, and experience to create a personalized marketing strategy. 9. Job Market Research: Stay updated on international industry trends, job market demands, and recruitment strategies to identify new opportunities for resume marketing. Working Hours - Mon to Sat Working Days - 10 am to 6 pm Show more Show less