Client Relationship Manager

Key job responsibilities for a Client Relationship Manager (CRM) 🔑 Primary ResponsibilitiesClient Engagement & Retention 1. Build and maintain strong relationships with existing and potential clients. 2. Understand client needs and offer tailored real estate solutions. 3. Handle client queries, feedback, and resolve issues promptly. Lead Management 1. Follow up on leads generated through marketing and referrals. 2. Convert prospects into clients through regular communication and trust-building. Property Consultation 1. Conduct site visits and explain features, benefits, and legal aspects of properties. 2. Stay updated on market trends, pricing, and competitor offerings. Documentation & Sales Support 1. Assist in preparing and collecting necessary documents for transactions. 2. Coordinate with legal, finance, and operations teams to ensure smooth deal closure. 3. Help in agreement drafting and explaining terms to clients. After-Sales Service 1. Follow up post-sale for feedback, registration support, possession updates, etc. 2. Encourage referrals and maintain long-term relationships for repeat business. Team Coordination 1. Work closely with marketing, sales, and operations teams for smooth customer service. 2. Share client feedback to help improve services and offerings. 🧠 Skills RequiredStrong communication and interpersonal skills Sales and negotiation abilities Knowledge of local real estate market Client service orientation Time management and multitasking Familiarity with CRM tools and real estate software