Client Relationship Manager

As a Client Relationship Manager at our digital marketing agency, you will play a crucial role in building and maintaining strong relationships with clients while efficiently coordinating projects. Your primary responsibility will be to ensure clear communication between clients and internal teams, oversee project execution, and drive customer satisfaction. You will act as the main point of contact for clients, understanding their requirements and fostering trust to develop long-term partnerships. By coordinating with creative, digital, and marketing teams, you will ensure timely and high-quality project delivery. Managing project timelines, setting milestones, and tracking progress are essential to meet deadlines effectively. In your role, addressing client concerns, providing solutions, and delivering a seamless service experience will be key. You will oversee client feedback, ensure effective execution of necessary revisions, and identify opportunities for upselling or cross-selling to enhance client value. Maintaining proper documentation of client interactions, project updates, and approvals is crucial. Additionally, staying informed about industry trends and client needs will help you provide proactive solutions and recommendations to clients. Requirements: - Minimum 3 years of experience in client servicing, account management, or project coordination, preferably in a creative/digital marketing agency. - Strong communication, negotiation, and problem-solving skills. - Ability to multitask and manage multiple projects simultaneously. - Proficiency in project management tools and CRM software. - A proactive and customer-centric mindset with a focus on long-term client success. This is a full-time position with a day shift schedule, requiring at least 1 year of experience in client relations. The work location is in person.,