Client Relationship Manager

You are a detail-oriented and proactive CRM Manager responsible for developing, executing, and optimizing CRM strategies to drive customer engagement, retention, and loyalty. You will need a data-driven mindset to analyze customer behaviors, segment audiences, and personalize customer communications. Collaborating closely with marketing, sales, and customer support, you will implement strategies to enhance the customer experience and maximize lifetime value. Your roles and responsibilities as a Client Relationship Manager include collecting and analyzing customer data, developing and managing CRM strategies, handling client and vendor correspondence, planning and executing multi-channel CRM campaigns, analyzing campaign performance metrics, creating reports and dashboards, identifying customer journey improvements, developing workflows and automation, gathering and analyzing customer feedback, collaborating with customer service, overseeing CRM platform implementation, and working with IT Developers to troubleshoot and customize CRM functionalities. To qualify for this position, you should have a Bachelor's degree in Marketing, Business, or a related field, along with a minimum of 1 year of experience in Customer Relations or a relevant field. Proficiency in MS Office applications, excellent organizational and multitasking skills, strong verbal and written communication abilities, the capacity to work independently with minimal supervision, a high level of professionalism and confidentiality, and the ability to prioritize and meet deadlines in a fast-paced environment are essential for this role.,